Engineer Quality Assurance
Resume:
*.****@*****.***
S U M M A R Y
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Flexible, detail-oriented Lead Quality Assurance Engineer who has been in
the Quality Assurance and Testing field for over 15 years with primary
responsibilities Web/ Mobile Systems, Point of Sale Systems (POS) Financial
and Identity Management Systems
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W O R K H I S T O R Y
Lead Software Engineer, Brinker International May 2007-Present
> Provide leadership in developing and implementing best practices for QA
processes and methodologies; ensure compliance with IT Governance, SOX,
and system standards which include project audits.
> Coordinate quality assurance activities both onshore and offshore to meet
business and customer needs while exhibiting excellent written and verbal
communication skills; serve as communication link between developers and
user acceptance group; provide cost estimation upon intake of new
projects; assign appropriate resources upon availability,
analyze/evaluate testing metrics for testing effort and process
improvement;
> Represent QA from design to deployment while ensuring deliverables meet
project and user specification and deadlines;
> Perform system and regression testing on POS, Web, Identity Management
and Privileged Access applications.
> Mentor, supervise and train Jr. Quality Analysts on ate test plans, Cases
scripts, matrices and metrics, evaluation and the maintenance of SDLC
tracking during project phases; Maintain repositories for test plans,
defect tracking, metrics, test procedures and cases, etc.
QA System Analyst III, CTX Mortgage March 2005-May 2007
> Established new QA Department efforts by creating new policies and
procedures for QA department, executed both manual and automated
(utilizing Quick Test Pro) test cases for financial & imaging software
applications
Sr. QA Test Analyst, Computer Mgmt Consultants (PriceWaterhouseCooper)
November 2004-March 2005(Contractor)
> Created detailed test cases for a high visibility, in-house, web-based
application that performed client assessments, setups, and eligibility
using Test Director 8.0, also prepared scripts, documented test case
results, and testing defects
> Manually tested application and prepared written documentation of test
results to upper management of testing results
Test Director Coordinator/Administrator, Buchanan Associates (Bell
Helicopter Textron) August 2004-November 2004(Contractor)
> Coordinated the creation of test scenarios for Accounts Payable business
users converting from Legacy application to SAP
> Functioned in an Administrator role by adding users/roles, supplying
upper management with testing reports/metrics, monitoring defects,
entering test cases and scripts as well as training new users on Test
Director functionality
> Established testing processes and procedures while working concurrently
with development staff on new and existing defects
Sr. QA Tester/Business Analyst, Cornerstone Consulting (Homecomings
Financial) April 2004-August 2004(Contractor)
> Conducted manual, functional, system, integration, requirements
validation, and regression testing on the AS400 mainframe financial
applications in a team based environment as well as perform AS400 queries
as needed for testing validation
> Established testing processes, procedures, create test cases and test
scripts utilizing Test Director while working concurrently with
development staff on new and existing application functionality as well
as gathered information from system users for creation of requirements
documentation, functional specifications & QA Testing plan
Senior QA Tester, Insource Group (Brinks International) March 2004- April
2004 (Contractor)
> Functioned in a Test Director Administrator role by creating test cases
and scripts, then mapping the requirements with in Test Director;
provided daily metrics on project status to project team daily.
Senior QA Test Engineer, CCSI (Sabre Holdings) October 2003-March
2004(Contractor)
> Conducted manual, functional, system, integration, and regression testing
on the Sabre Flight Scheduling application in a team based environment
using XP/Agile methodology
Lead Software QA Engineer & Test Coordinator, Matrix Resources (Citigroup)
April 2001-October 2003(Contractor)
> Conducted manual and automated testing on the AS400 for system
conversion of financial transaction applications while establishing
testing processes, procedures; creating test plans, cases and scripts
utilizing Winrunner and Test Director
Lead Software Quality Analysis Engineer, InfoSphere, Inc. Mar. 2000- Mar.
2001
> Performed quality assurance, functional, regression, web-based, e-
business and requirements validation testing for newly developed
proprietary software applications in Client Server environment while
establishing and maintaining testing processes and procedures; Lead
automation utilizing Mercury's WinRunner 6.02, TestDirector 6.0,
LoadRunner 6.0, DevTrack, and ClearQuest 2.0 to build test cases,
scripts, track defects, maintain metrics, create final results reports
for regression as well as conducted testing tool evaluations for company
standard
Verified database functionality and accuracy during testing using Tool
for Oracle Application Developers (TOAD)
Senior Software Engineer, IBase Consulting (Pagenet) Aug. 1999- Jan.
2000(Contractor)
> Created and executed automated, regression testing scripts on Siebel
application using Mercury's WinRunner 6.02 in Windows NT environment
while supervising and training 1 junior level tester
> Performed system, integration and functional testing on Siebel, Kenan
Arbor OM and BP, and PeopleSoft Inventory Distribution using both manual
and automated means; tracked errors and prepared automated test scripts
using Mercury's Test Director
Access Developer/ Senior Software Tester, H. R. Technologies (First
Tennessee Mortgage) March 1999- July 1999(Contractor)
> Developed MS Access proprietary financial applications from existing
Paradox applications and reconciled them and performed Y2K testing
Test Engineer, The Renaissance Worldwide Nov. 1998- March 1999(Contractor)
o (Citicorp)Performed systems and requirements validation testing on
Crystal Reports applications that receive data from an Oracle
database; tested and prepared data using Lotus Notes application that
feed report data into an Oracle database for translation into Crystal
Reports; Prepared scripts, cases, and scenarios manually using DOORS;
o (BlockbusterViacom) Performed manual testing on POS software
applications in a Windows NT environment to implement a new system and
utilized Reflections to run scripts in text using DOS commands
o (Citicorp) Performed web-based, system, and Year 2000 compliance
testing on Lotus Notes 4.5 and 4.6.2 applications while preparing
system test plans, test scripts and test cases according to
requirements using DOORS 4.0
Senior Consultant, Keane, Inc. April 1998 - October 1998
o (Keane Branch Office) Prepared Requests for Proposals (RFP) and
Statements of Work for various projects as well as branch office;
o (Southwest Airlines) Performed Year 2000 Compliance and User
Acceptance Testing (concurrently) for the Revenue Management Group
applications that interfaced with the SABRE Automated Airline System
(SAAS) interface;
o (Excel Telecommunications) Performed Year 2000 Compliance Testing of
applications, while
Lead Testing Administrator, GTE Sept. 1997 - April 1998
> Served as CLEC testing team lead and group point of contact for various
order entry/billing system projects while leading a team of 4 testers,
trained new testers, and provide metric to business
E D U C A T I O N
* A. A. Culinary Arts, Remington College Dallas, April 2010
> Alpha Beta Kappa National Honor Society
> Outstanding Graduate
> 4.0 GPA
> Major: Culinary Arts
* M. S. Business and Human Relations, Amber University, February 1999
> Major: Human Relations and Business
* B. A. Communications, University of Texas at Arlington, August 1994
> Major:Public Relatiosn/Jounralism
> Minor: Business Management
L I C E N S E S
* Notary Public, Commissioned Since October 2004
* General Lines Property & Casualty License, Since June 2008
* General Lines Life, Accident, Health License Since June 2008
* Food Safety Manager Certification, Since January 2008
* TABC Certified, Since January 2008
* Mortgage Loan Officer License, 2004-2006
MEMBERSHIPS
* Womens Foodservice Forum, Since January 2008
* ASQ, Since 2007
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