Customer Service Sales

Malcolm Walker

**** ******** ( Detroit, MI *****

313-***-**** ( *****************@*****.***

Skills

Skilled at Qualifications

operating Backed by excellent interpersonal skills and a commitment to

computerized cash customer service.

registers, HIPAA Certified/ FDCPA Certified

scanners and Experience

affiliated POS

systems. Superb Burn Rubber Sneaker Boutique., Royal Oak, MI

communication Intern/Sales Associate, 10/12 to Present

skills, Fast Greet customers and ascertain what each customer wants or

learner, Easily needs. Open and close cash registers, performing tasks such as

adaptive to new counting money, separating charge slips, coupons, and vouchers,

environments, balancing cash drawers, and making deposits. Maintain knowledge

Willingness to of current sales and promotions, policies regarding payment and

learn new and exchanges, and security practices. Maintain records related to

foreign things, sales. Watch for and recognize security risks and thefts, and

ability to lead know how to prevent or handle these situations. Ticket, arrange

an effective and display merchandise to promote sales, etc.

team, ability to

accept Detroit Medical Center - Harper Hospital., Detroit, MI

responsibility Receptionist, 5/14 to 7/14

and make Greets visitors and patients and directs them to appropriate

decisions. Strong locations throughout the hospital. Answers the telephone and

observational provides general information to caller. Responds to fire alarm,

skills. Great and performs related clerical duties. Performs various other

skills in support duties such as preparing laboratory slips or

utilizing statistical data, typing various correspondence, training new

building security personnel, etc.

and lock systems

and procedures. Dialogue Marketing., Detroit, MI

Remarkable Customer Service Rep, 7/12 to 9/13

ability to Answering telephone call inquiries to assist customers with

understand and questions or concerns related to their account. Basic customer

follow safety service calls including: account research, answering basic

procedures. account questions, troubleshooting customer documentation

errors, customer information verification and updates, and

recognizing and escalating accounts to correct supervision or

department when necessary. Maintain a quality monitoring score

Volunteer of 90% or greater. Maintain a compliance monitoring score of

Experience 98% or greater.

March of

Dimes/Walk of WGPR Inc., Detroit, MI

America Intern, 6/10 to 2/11

Answered a high volume of incoming calls. Received and recorded

incoming mail and deliveries. Gained strong communication

skills. Handled visitors, listeners, and customer's general

inquires/Patrolled security booth on occasion when security was

running late/Inspected cameras/Janitorial duties.

DSE @ Grand., Detroit, MI

Intern, 1/09 to 6/10

Greet customers and ascertain what each customer wants or

needs.. Maintain knowledge of current sales and promotions,

policies regarding payment and exchanges, and security

practices. Maintain records related to sales. Watch for and

recognize security risks and thefts, and know how to prevent or

handle these situations. Ticket, arrange and display

merchandise to promote sales, etc.

Education

Martin luther king jr. senior high school, Detroit, MI

High School Diploma, 2012

Available for all shifts and extended evening/weekend hours

Contact this candidate