Customer Service High School
Resume:
Cy n t h ia S. Bo y d
Collinsville, VA 24078
**********@*****.***
Ob jec t iv e
Administr ative/ Of fice Professional
Pr o f es sio n al Ex p er ien c e
06/ 14-11/14 Plygem Rocky Mt, VA
Glass House Edge Delet er/I nspector
• Ensure all glass of numerous sizes edges are deleted and glass is free of any
scratches on film, knicks or cracks
• Create and utilize schedule to ensure jobs were done in correct order to
ensure consistent work for the line.
• Replaced any broken or scratched glass by using manuel hand cutter
• Maintain safe and healthy work environment by following standards and
procedures
10/ 13- 02/14 Fanueil Martinsville, VA
Customer Service Rep
• Assisted hundreds of customers daily wit h questions and concerns about The
Affordable Healt h Care Act
• Complet ed enrollm ents for residents of the state of Washington
• Used problem solving skills when technical errors occurred
• Take payment inform ation and other pertinent inform ation such as addresses
and phone numbers
• Manage customers' accounts and maintain customer databases
05/ 11- 01/ 13 Result s, Inc. Stuart, VA
Local Resource Planner
• Responsible for managing intr aday staff ing needs and contribut ing inform ation
pertaining to scheduled adherence.
• Responds to intr aday phone and email contacts in a tim ely manner.
• Responsible for maintaining real tim e adherence and future planned events
into IEX.
• Maintain capacity planning floor plans for Business Analyst and Weekly
Planning Tools for the Global Resource Planner.
09/ 09- 05/11 Result s, Inc. Stuart, VA
Quality Analyst
• Locate and upload calls for Corporate Wellcare for members in need of
imm ediate attention.
• Monitor agents calls and coach agents on areas of opportunity for improve;
also praise them for job well done.
• Assist wit h floor support and assist wit h any Sup calls when needed.
03/ 08-09/09 Result s, Inc. Stuart, VA
Local Resource Planner
• Responsible for managing intr aday staff ing needs and contribut ing inform ation
pertaining to scheduled adherence.
• Responds to intr aday phone and email contacts in a tim ely manner.
• Responsible for maintaining real tim e adherence and future planned events
into IEX.
• Maintain capacity planning floor plans for Business Analyst and Weekly
Planning Tools for the Global Resource Planner.
01/ 07 –03/08 Result s, Inc. Stuart, VA
Login Administr ator
• Maintained a database (IEX) containing several thousand agents IDs and
Passwords for the many diff erent systems that allow them to do their job
effect ively.
• Handle all resets for all applications
• Maintain login process and communicate effect ively wit h the sites.
10/ 06 –01/07 Result s, Inc. Stuart, VA
Real- Time Support Analyst
• Monitor ed handle tim es and service levels for numerous Result s call centers.
• Daily and Weekly reports
• Work extensively wit h Excel, creating worksheets and workbooks
05/ 04 –10/06 Fairy Stone State Park Stuart, VA
Contact Ranger
• Assists guests wit h inform ation on reservations, confirm ation of reservations,
responsible for working contact station and cashier for park ticket s and gift
shop.
• Receptionist, guest greeter, answering telephones wit h inform ation
concerning camping price, boating and swim ming inform ation for park.
07/ 01 - 02/02 APAC Customer Service Greensboro, NC
Customer Service
Representative
• Assisted customers wit h general inform ation, questions and concerns about
their packages being shipped and delivered via UPS.
• Used problem solving skills when there were questions about package
location and delivery
• Provided customer service to hundreds of customers daily.
12/ 96 - 12/ 00 Unit ed States Air Force Kirtland AFB, Albuquerque,
NM
Nondestructive
Inspection Technician
• Maintained the office filing system, ensuring all official documents were
maintained in accordance wit h governing director ies.
• Abilit y to type 50 WPM, generating official correspondence in the proper
format, and ensured that all inform ation was typed accurately.
• Answered mult iline telephone system, took messages and passed to the
appropriate individual wit hin a tim ely manner. Answered all inquiries wit hout
hesitation.
• Voluntarily controlled funds up to $10,000 as Treasurer for 58th Maintenance
Squadron Booster Club.
E d uc at i o n
08/ 04-05/06 National College of Business and Technology
As s o c iat e o f Sc ien c e Deg r ee,
Administr ative Off ice Professional
Dean’List
s
• Micr osoft Off ice 2000, Micr osoft Access, Micr osoft Word, Micr osoft XP,
Micr osoft PowerPoint, Micr osoft Excel
• Accounting Basics, Payroll Accounting, and Business Management
Medical Terminology, and Medical Off ice Procedures
02/ 97 –05/97 Nondestructive Inspection Vocational School NAS
No n d est r u c tiv e In s p ec tio n Cer t if i c at io n
09/ 90 - 06/94 Bassett High School
Ad v an c ed St ud ies Dip l o m a
Contact this candidate