Cy n t h ia S. Bo y d

*** ***** ** *** *

Collinsville, VA 24078

276-***-****

acodcn@r.postjobfree.com

Ob jec t iv e

Administr ative/ Of fice Professional

Pr o f es sio n al Ex p er ien c e

06/ 14-11/14 Plygem Rocky Mt, VA

Glass House Edge Delet er/I nspector

• Ensure all glass of numerous sizes edges are deleted and glass is free of any

scratches on film, knicks or cracks

• Create and utilize schedule to ensure jobs were done in correct order to

ensure consistent work for the line.

• Replaced any broken or scratched glass by using manuel hand cutter

• Maintain safe and healthy work environment by following standards and

procedures

10/ 13- 02/14 Fanueil Martinsville, VA

Customer Service Rep

• Assisted hundreds of customers daily wit h questions and concerns about The

Affordable Healt h Care Act

• Complet ed enrollm ents for residents of the state of Washington

• Used problem solving skills when technical errors occurred

• Take payment inform ation and other pertinent inform ation such as addresses

and phone numbers

• Manage customers' accounts and maintain customer databases

05/ 11- 01/ 13 Result s, Inc. Stuart, VA

Local Resource Planner

• Responsible for managing intr aday staff ing needs and contribut ing inform ation

pertaining to scheduled adherence.

• Responds to intr aday phone and email contacts in a tim ely manner.

• Responsible for maintaining real tim e adherence and future planned events

into IEX.

• Maintain capacity planning floor plans for Business Analyst and Weekly

Planning Tools for the Global Resource Planner.

09/ 09- 05/11 Result s, Inc. Stuart, VA

Quality Analyst

• Locate and upload calls for Corporate Wellcare for members in need of

imm ediate attention.

• Monitor agents calls and coach agents on areas of opportunity for improve;

also praise them for job well done.

• Assist wit h floor support and assist wit h any Sup calls when needed.

03/ 08-09/09 Result s, Inc. Stuart, VA

Local Resource Planner

• Responsible for managing intr aday staff ing needs and contribut ing inform ation

pertaining to scheduled adherence.

• Responds to intr aday phone and email contacts in a tim ely manner.

• Responsible for maintaining real tim e adherence and future planned events

into IEX.

• Maintain capacity planning floor plans for Business Analyst and Weekly

Planning Tools for the Global Resource Planner.

01/ 07 –03/08 Result s, Inc. Stuart, VA

Login Administr ator

• Maintained a database (IEX) containing several thousand agents IDs and

Passwords for the many diff erent systems that allow them to do their job

effect ively.

• Handle all resets for all applications

• Maintain login process and communicate effect ively wit h the sites.

10/ 06 –01/07 Result s, Inc. Stuart, VA

Real- Time Support Analyst

• Monitor ed handle tim es and service levels for numerous Result s call centers.

• Daily and Weekly reports

• Work extensively wit h Excel, creating worksheets and workbooks

05/ 04 –10/06 Fairy Stone State Park Stuart, VA

Contact Ranger

• Assists guests wit h inform ation on reservations, confirm ation of reservations,

responsible for working contact station and cashier for park ticket s and gift

shop.

• Receptionist, guest greeter, answering telephones wit h inform ation

concerning camping price, boating and swim ming inform ation for park.

07/ 01 - 02/02 APAC Customer Service Greensboro, NC

Customer Service

Representative

• Assisted customers wit h general inform ation, questions and concerns about

their packages being shipped and delivered via UPS.

• Used problem solving skills when there were questions about package

location and delivery

• Provided customer service to hundreds of customers daily.

12/ 96 - 12/ 00 Unit ed States Air Force Kirtland AFB, Albuquerque,

NM

Nondestructive

Inspection Technician

• Maintained the office filing system, ensuring all official documents were

maintained in accordance wit h governing director ies.

• Abilit y to type 50 WPM, generating official correspondence in the proper

format, and ensured that all inform ation was typed accurately.

• Answered mult iline telephone system, took messages and passed to the

appropriate individual wit hin a tim ely manner. Answered all inquiries wit hout

hesitation.

• Voluntarily controlled funds up to $10,000 as Treasurer for 58th Maintenance

Squadron Booster Club.

E d uc at i o n

08/ 04-05/06 National College of Business and Technology

As s o c iat e o f Sc ien c e Deg r ee,

Administr ative Off ice Professional

Dean’List

s

• Micr osoft Off ice 2000, Micr osoft Access, Micr osoft Word, Micr osoft XP,

Micr osoft PowerPoint, Micr osoft Excel

• Accounting Basics, Payroll Accounting, and Business Management

Medical Terminology, and Medical Off ice Procedures

02/ 97 –05/97 Nondestructive Inspection Vocational School NAS

No n d est r u c tiv e In s p ec tio n Cer t if i c at io n

09/ 90 - 06/94 Bassett High School

Ad v an c ed St ud ies Dip l o m a

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