Customer Service Sales

Clezell Foreman III

**** ********** **. 702-***-****

Henderson, NV 89074 *******.*******@*****.***

Objective

To obtain a rewarding and challenging position in which I can apply my

extensive Sales and Customer Service Skills.

Summary of Qualifications

Remarkable experience in Property Management and Leasing

Ability to comply with and follow Fair Housing Laws

Good convincing and negotiation skills

Sound knowledge of community and rental property process

Proven record of meeting monthly sales goals in retail sales

Excellent communication and follow-up skills

Strong ability to interact effectively with customers

Well organized, excellent written and verbal communication skills and the

ability to

Adapt well to a fast-paced work environment.

Skills

Word Excel Yardi

PowerPoint Outlook MAC OS

Windows XP/Vista Management Software MRI

Internet Savvy Excellent Customer Service Computer Repair

Professional Experience

Olen Residential Realty, Las Vegas, NV

Leasing Agent 2013 -2014

Answer incoming telephone calls and handle accordingly.

Made sure that the office, models, club rooms and market ready vacant are

in perfect conditions.

Conduct and perform market surveys.

Participate effectively in ongoing resident relations.

Accept service requests from residents and forwarded to service department

for prompt processing.

Conduct follow up calls.

Clezell Foreman III

Page 2

FPC Management, Las Vegas, NV

Leasing Consultant January 2013- June 2013

Assisted in advertising in the community and creating traffic.

Answered incoming phone calls and emails.

Scheduled and organized leasing appointments.

Presented the available rental units through personal tours.

Maintained and stored guest cards safely.

Ensured prospects met tax credit guidelines

AT&T, Las Vegas, NV

Technical Support Specialist November 2011-June 2012

Resolved network issues as well as email and browser related problems.

Identified problems and opportunities for up selling to better suit

customer needs.

Investigated and resolved complex problems related to supported

technologies.

Ensured that customer problems were managed according to proper processes

and procedures.

Pep Boys, Las Vegas, NV

Sales Associate June 2008 - July 2009

Communicated with customers daily. Built rapport with customers through

effective and precise communication.

Analyzed customer requirements for future products.

Operated POS cash register for automotive parts and service company.

Advised customers on purchases.

Counted cash; and reconciled charge sales and cash receipts with total

sales to verify accuracy of transactions.

Balanced cash drawer daily.

Acquired an expertise in customer service and "closing the sale.

Clearwire, Las Vegas, NV

Technical Support Representative December 2006 - December 2007

Resolved TCP/IP issues and connectivity problems.

Collected payments as well explained billing issues.

Answered customer inquires and calls regarding warranty issue and product

orders.

Kept apprised of services, products, warranties and promotions.

Efficiently and accurately input data using alpha-numeric keyboarding

skills.

Facilitated and expedited the escalation of customer service issues.

Clezell Foreman III

Page 3

Client Logic, Las Vegas, NV

Call Center Supervisor & Trainer June 2004 - July 2006

Supervised and motivated 32 staff members of call center, as facilitator.

Provided technical support and customer service excellence for DIRECTV.

Implemented a system and call scripts to aid in the efficient management of

call volume.

Conducted interviews to complete the responsibility of recruiting over 500

employees.

EDUCATION

Computer Education Institute, Las Vegas, NV

A+ Certificate, Computer Repair, Minor: Computer Networking January

1996

Learned how to build and repair PC's & basic networking troubleshooting

Contact this candidate