Customer Service Manager

JOSEPH T CUNNINGHAM

***** ****** ****, ****** ********, M I 48317 H : 586-***-**** ****.**********@*****.***

SUMMARY

A management professional with expertise in accounting, accounts payable/receivable, budgets,

journal voucher, vendor set-up, cash management, general ledger and payroll. Experience includes

operations, scheduling resources, leading teams, training and project management. Demonstrated

success achieving objectives, working with diverse cultures, and providing superior customer service.

Technical skills include the following: Prolific in Projector PSA. Well versed in QuickBooks, Microsoft

Office 2013 for PC, 2011 for MAC, Minitab 17, and Quality Companion 3. User knowledge of SharePoint

and administrative and user knowledge of Outlook 365.

HIGHLIGHTS

Six Sigma Certification Certified Instructor - Training

Within Industry - J ob Instruction

EXPERIENCE

Operations Manager

04/2011 to Current

Global Productivity Solutions C linton Township, M I

A provider of management and manufacturing engineering consulting services.

Manage accounts receivable, audit contractor invoices, and post accounts

payable to QuickBooks.

Achieved a 65% reduction in transactional defects minimizing invoicing delays

realizing a significant improvement in cash flow.

Approve time and expense for up to 115 field consultants.

Invoice and monitor budgets for up to 80+ open projects on a weekly basis.

Work with diverse global cultures for invoicing and applying currency exchange

rates.

Maintenance Person 1

11/1999 to 03/2011

Charter Township of Shelby Shelby Township, M I

Supervised employees and trained new hires on meter reading duties, including

software applications and routing.

Managed water tap, sump line, water main tie-in, and sewer inspections.

Opted for on call responsibilities handling the the needs of township residents

after normal business hours.

Field Supervisor and Marketing Director

03/1999 to 09/1999

Diamond Dismantling Shelby Township, M I

Oversaw large scale demolition projects including a 6-story hospital and a

5-story jail in Flint, MI, managing crew of up to 10.

Completed Projects on time and within budget.

Required to maintain efficient logistics for a trucking fleet of up to 12 trucks at

any given time.

Auto Sales Agent

06/1997 to 03/1999

Al Serra Auto Plaza Grand Blanc, M I

Established a professional relationship with clients through auto sales.

Handled auto financing and insurance options for customers.

Sold as many as 24 vehicles in a single month.

Branch Manager

05/1992 to 05/1997

Enterprise Rent A Car Livonia, M I

Managed branch office of 8 employees and a fleet of 225 rental cars.

Handled branch accounting duties including journal vouchers and accounts

receivables.

Performed personnel functions including interviewing, hiring, training, discipline

and discharge.

Met and exceeded financial and fleet utilization goals for the branch office.

EDUCATION

B BA : Marketing and Management

1991

Northwood University W est Palm Beach, FL, U SA

Deans List

Founding Member - Alpha Chi Rho

Contact this candidate