Customer Service Maintenance

EARL HOTALING

***W. **ND ST., APT. *A, NEW YORK, NY 10023 ( 518-***-**** (

************@*****.***

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SENIOR MAINTENANCE & CONSTRUCTION PROFESSIONAL

Dedicated, highly skilled, and versatile professional with advanced

knowledge of construction and maintenance and extensive experience managing

projects and staff. Proven track record of identifying process issues or

system failures and then developing and implementing efficient solutions.

Demonstrated ability to work closely with colleagues, establish good

working relationships with customers, and manage deadlines and budgets with

exactness.

Areas of Expertise

Project Management ? Staff Supervision & Training ? Carpentry & Plumbing ?

Electrical Systems

Power & Hand Tools ? Circuitry & Wiring ? Preventative Maintenance ?

Repairs & Troubleshooting

Pneumatics & Hydraulics ? Customer Service ? Deadline Adherence ? Facility

Management

professional experience

CREATIVE REAL ESTATE INVESTORS, Canajoharie, NY

Property Manager, 2011-Present

. Lead facility improvements to ensure optimal building function,

security, and client satisfaction.

. Spearhead regular site visits to determine property needs, coordinate

maintenance and repairs, and evaluate progress.

Develop and implement extensive facility emergency plans, and coordinate

training to ensure plans are understood.

Key Accomplishments:

Demonstrated extensive construction and maintenance knowledge in repairing

plumbing, electrical, carpentry, and masonry issues that arose in the

building.

Proved ability to manage multiple projects simultaneously, with consistent

adherence to high-quality work and all budget and deadline constraints.

TARGET, Amsterdam, NY

Electromechanical Systems Technician, 2011-Present

. Direct and perform electrical and mechanical maintenance,

troubleshooting, and repairs on complex material-handling systems, 480-

volt 3-phase control circuits, motor control circuits, and device

control circuits.

. Orchestrate efficient facility systems repairs and maintenance, which

includes energy management, fire control, alarm, two-way radios, and

dock door systems.

. Lead documentation efforts to record all parts and repairs, ensuring

regulatory compliance.

Key Accomplishments:

Collaborated closely with colleagues to ensure high-quality results and

consistent performance.

Promoted quickly for exceptional work ethic and extensive job knowledge.

HOME DEPOT, Hudson, NY

Electrical Sales Associate, 2011

. Led customer education regarding the NEC regulations for DIY projects,

providing useful information and answering questions in a clear,

concise, and professional manner.

. Troubleshot equipment problems using tools such as multi-meters and

general hand tools.

. Installed electrical fixtures, adhering to all regulations and written

instructions.

Key Accomplishments:

Promoted from Stock Boy to Electrical Sales Associate within a month.

Quickly established reputation for being the go-to employee for electrical

contractors.

EducatioN

. Associate of Science, Electrical Construction & Maintenance Electrician,

SUNY Alfred State, Alfred, NY

. Associate of Science, Carpentry & Masonry, SUNY Alfred State, Alfred, NY

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