Engineer Customer Service

**+ years of experience in system administration and 5+ years of experience supporting Large

Enterprise Web Applications.

CERTIFICATION

BEA 8.1 Certified System Administrator

Sun Certified Network Engineer For Solaris 8.0

Sun Certified System Administrator For Solaris 8.0

Certified Netware Administrator (CNA)

IntraNetware 4.11 Advanced Administration

TECHNICAL ENVIRONMENT

• Operating Systems: Solaris 10, Red Hat Linux (7.1, 7.2), HP UNIX (11i), SuSE Linux (9.1), NetWare

4.11 and Windows server.

• Languages: UNIX shell scripting (sh, ksh, bash), Perl scripting, JAVA, knowledge about XML, basic

knowledge of ASN for SNMP.

• Security: SiteMinder 5.5, 6.0, Firewalls (CheckPoint on Win NT, Shorewall on SuSE 9.1), crypto

algorithms (DES, AES, blowfish, RC5, RC4, HMAC), VPN (IPSec), Kerberos, mail security (PGP and

S/MIME).

• Hardware: Compaq Proliant, Dell PowerEdge, Sun Fire (15K, 12K, 4800, V1280), SPARC

workstations (Ultra 60/30/10/5), Dell laptops (D600), IBM T23.

• Application/Protocol: TCP/IP, DNS, DHCP, WINS FTP, Telnet, NIS, NIS+, NFS, SNMP, Web Servers

(Apache, Tomcat, Iplanet,) Application Server (WebLogic, ATG dynamo, Websphere MQ), iPhrase

search engine.

• Production Monitoring: HP Openview, Linborg using Mbeans, General Nelson, Topaz, Introscope,

Sitescope, LanWare, MTRG, fwlogwatch.

• Other technologies: VmWare, N1 deployment tool, wireless technologies including 802.11 a, b, g,

Bluetooth and mobile IP, Broadband technologies including ATM switching and SONET.

EDUCATION

• Master of Science in Telecommunication Systems, California State University, Hayward. GPA 3.9

• BE (Industrial Electronics), Walchand Institute of Technology, Shivaji University, India, 74.47%

MAJOR ASSIGNMENTS

Wells Fargo and Co. San Francisco, CA.

September 2006 Till date.

Web Support Engineer 5

Responsible for providing 24*7 production support and monitoring for Wells Fargo’s online banking

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application online.wellsfargo.com, Mobile banking and other related applications including credit

card, Mortgage, Student loan, Custom photo, Express Send, Redeem Rewards, Online Statements,

Check Orders, Private Bank, My Spending Report, Vsafe, Trust, Livecycle and Private Bank etc .

Responsible for installation, configuration and rebuilding of application servers and web servers,

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perform application installs and upgrades for iPlanet, apache web servers, WebLogic, tomcat

application servers, Sun Solaris 10, Linux OS and BIG IP F5 load balancers.

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Perform log analysis to investigate application and system issues, work with network, hardware and

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systems operations teams to resolve production problems with application/database systems.

Utilize various monitoring tools such as HP Openview, Topaz, Introscope to identify issues with

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applications and health of production servers to support high availability and response time targets.

Develop custom alarms in HP Openview for application monitoring and troubleshooting.

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Create new shell scripts and modified existing ones to build new tools and automate processes for

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server and file system monitoring, log rotation, code deployment and code verification.

• Involved in various infrastructure upgrade projects for Weblogic, SunOne, F5 as well as WIB

Releases and code deployments.

• Created new documentations in WIKI, RKM and SharePoint and make regular updates to important

support documents including environment pages, troubleshooting guides, business resumption

scenarios etc

ACCOMPLISHMENT

• As a technical Lead for OVO template administrator for online banking group, worked with

Development, Integration Engineering and Tools teams to create numerous new alarms, maintain

the alarm inventory by documenting new and existing alarms, work with tools team to resolve any

outstanding issues with monitoring requests or alarm implementations and mentor other team

members on alarm implementation processes.

• Total 200+ alarm creation including adding new alarms, modifying old ones, updating the help

instructions, threshold or severity, removing obsolete alarms for all platforms including Online

banking, Mobile baking, Vsafe, trust, MSR etc.

• As an F5 SME, worked on various F5 upgrade projects including V9 to V10 F5 upgrade, addition

of new datacenter in AL, F5 routing go away script implantations and other numerous F5 installs.

• Involved in Wachovia conversion project, data conversion and supported various conversion

related code releases.

• Played a key role in documentation migration from wiki to RKM. Also mentored other team

members on how to create new RKM pages.

• Researched trends on ATG Dynamo application server thread dump and deadlocks and played a

key role in gathering reports and identifying issues on system performance.

• Took initiative in developing and maintaining WWW application data flow diagrams.

Hewlett Packard, Palo Alto, CA.

April 2005 –August 2006

L3 Support Engineer

Responsible for 24*7 production support for 3rd tier application called ‘HP Passport’ supporting 13

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million users for Single Sign On/User Authentication environment across multiple geographies.

Production support activities includes application avaibility management, alert investigation,

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recovery/restart of application servers, web servers, policy servers, log analysis for troubleshooting

user authentication and authorization problems.

Installed and configured SiteMinder 5.5 policy server on WIN NT, SiteMinder 6.0 on HP UNIX and

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SiteMinder 5.5/6.0 web agents on apache1.3/2.0 and iPlanet 4.1 web servers.

Responsible for WebLogic 7.0 administration for multiple domains across multiple geographies,

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cluster monitoring, application tuning and web application deployment.

Involved in installation and renewal of SSL certificates on iPlanet, Apache and WebLogic servers.

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Tuned HP UNIX kernel and TCP/IP settings to provide high availability and performance for HP

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Passport application.

Conducted monthly load tests on application to analyze system performance, investigated

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performance issues and corrected necessary actions.

Assisted outsourced extended hours production support teams through training, documentation,

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and coordinated recovery and support activities.

ACCOMPLISHMENT

Played a major role in successful launch of different projects for HP Passport application including

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SiteMinder Data Recovery and High Availability project, Configuration Management Database

(CMDB) for application environment, etc.

Successfully migrated SiteMinder 5.5 windows based environment to UNIX based SiteMinder 6.0.

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McKesson Inc, San Francisco, CA

July 2004 April 2005

Web Server Administrator

Responsible for installation and configuration of apache2.0 web server with tomcat 4.0.6 connector

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on Sun Solaris 8.

Responsible for web applications deployment and maintenance on apache and tomcat web server

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environment.

Installed and configured SiteMinder 5.5 policy server and web agents on Sun Solaris 8 based

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apache1.3 and iPlanet 6.1 web servers.

Configured and maintained Single Sign On environment in development and test environment.

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Involved in development and implementation of rules, realms, responses and polices as per security

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needs.

Designed ksh and bash shell scripts with cron job scheduler on Solaris 8 and SuSE 9.1 Linux

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systems.

ACCOMPLISHMENT

Played a major role in installing and configuring Shorewall firewall on SuSE 9.1 Linux router with

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DMZ and 4 different network segments for secure network traffic.

Installed and configured tomcat, apache2 web servers and network tools like Webmin, Cygwin,

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Dameware, and Vmware on SUSE Linux server.

Citibank New York City, NY

June 2003 June 2004

UNIX System Administrator

Installed, configured and managed apache2 and iPlanet web servers on Sun Solaris 8.

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Responsible for tracking creation and closure of the requests through ‘customer service request

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tracking system’.

Actively managed network appliance infrastructure, including NFS and disk quotas.

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Managed end user accounts by following appropriate archival processes for old data and data for

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terminated employees.

Responsible for applying system backup procedures using Veritas Netbackup.

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Developed and maintained procedural documentation.

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Maintained the UNIX helpdesk, including full phone coverage during normal business hours.

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ACCOMPLISHMENT

Designed and developed System Administration tools for automation, monitoring/reporting, backup

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and user management with ksh and bash scripts.

Tower Perrin, Philadelphia, PA

April 2001 May 2003

UNIX SiteMinder Administrator

Installed and maintained secure, Single Sign On authentication portals for end clients using

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SiteMinder 5.5 policy servers and web agents. Supported environment consist of Sun Solaris 8

systems configured with iplannet and apache web servers and SunOne LDAP directory servers.

Assisted LDAP administrators for resolving user authentication problems.

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Worked on policy server tools to upload and download policies from one policy store to another.

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Involved in session management and auditing of user logins.

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Monitoring and analyzing policy server and web agent logs for maintenance and troubleshooting of

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user login problems.

ACCOMPLISHMENT

Successfully developed and implemented authentication and authorization policies on the Policy

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Store.

Played major role in designing and deploying rules, realms, responses and polices for different

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policy domains.

I SCOPE INDIA PVT. LTD, Pune, India

Aug 2000 March 2001

System Administrator

Worked as a team member in installing and maintaining an enterprise network consisting of

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Windows NT 4.0 and Windows 2000 network of 40 workstations and 5 servers.

Implementation and Administration of Windows 2000 Servers Domain controllers with Active

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Directory and Exchange 2000.

Responsible for backup and disk administration for NT/Solaris servers tools used are NT system

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backup and Solstice Backup.

Installations of client software including Microsoft Office Suite, Visual Source Safe, Java Web

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Server, Oracle Client for Windows and Symantec Norton Corporate Anti virus.

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Installation and setup of SSL certificates on Windows NT servers.

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Administration of 1.5 Mbps T1 leased line, routers and other Networking equipment, troubleshooting

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of network problems related with TCP/IP.

Involved in development of company intranet site using Ms FrontPage.

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ACCOMPLISHMENT

Implemented security policy to protect internal network against unauthorized access using

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Checkpoint Network Firewall 4.1.

GLOBAL TELESYSTEMS LTD, Pune, India

May 2000 July 2000

Network Engineer

Involved in organizing and creating the network consisting of Windows NT 4 servers and Windows

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98, Windows 2000 professional workstations.

Responsible for scheduling hardware maintenance on the servers.

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Responsible for maintenance/Backup/Recovery of Servers.

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Involved in vendor management

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Involved in suggesting and implementing methods to optimize system and service performance

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ACCOMPLISHMENT

Set up and configured DNS, DHCP, WINS and MS Proxy servers on Windows NT systems for

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company LAN consisting of 25 clients.

CMS COMPUTERS LTD, Pune, India

July 99 to April 2000

Network Engineer

Worked as a part of technical support team for CMS computers training division. Involved in giving

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technical support to 6 franchisee institutions.

Configure, Install and Maintain Sun servers running Solaris 7, 8, Red hat Linux 7.2, 7.3,8, Windows

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2000 Servers and upgrade of Solaris Operating environments to latest kernel patches.

Worked on heterogeneous network environment for interconnectivity and data transfer between

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different network operating systems including Novell 4.11, Netware 5, Sco Unix (R3.2, V4.2), Sco

open server 5, Red Hat Linux 6.1 and Windows NT 4.0.

Installed and configured SAMBA, DNS, DHCP, APACHE web server for Red Hat Linux 6.1.

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Troubleshoot problems and respond to inquiries in development, testing, and production

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environments, including web servers, application servers, and database servers.

ACCOMPLISHMENT

• Implemented DNS, NIS and NFS, with various Solaris machines for their local network requirements

and Network connectivity.

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Related Coursework

• Routing and Data Networking Models in Telecommunications: Investigated and compared the

behavior of routing convergence of RIP and OSPF, presented a seminar on ATM switching. Worked

on LAN/WAN design assignments using bridges, switches and routers.

• Analysis and Design of Telecommunication Systems: Presented a research paper on ‘Digital

California Project’, an advanced computer network to provide California’s K-12 schools access to

the high speed, high bandwidth internet. Also gave a presentation on ‘iVPN – why companies are

moving from frame Relay to iVPN’

• Software Engineering of Web based Systems: Developed a Web based registration application

based on XML, SOAP, WSDL and UDDI .Technologies used are server side JAVA classes, Capeclear

4.0 web application platform, Microsoft Access database and JSP .

• Wireless and Mobile Networking: Presented a research paper on ‘IEEE 802.11b Vs Bluetooth’, wrote

simulation programs in JAVA modeling the behavior of Mobile IP and Mobile Switching Device.

• Network Operation Administration: Studied network management standards including SNMP, TMN

and CMIP. Developed an application that pings three different web sites in for 3 days, collects the

data and compares network conditions. Also, developed an SNMP V1 like manager and agent

application with MIB (System, IP and SNMP group), GET, SET commands with Type Length and

Value (TLV) encoding/decoding.

• Broadband Networks and Communications: Studied broadband network technologies including

SONET, SDH, Frame Relay, and ATM. Developed a network model that carries ATM traffic to study

behavior of the network depending on QoS, bandwidth available, noise level, buffering capacity and

delay, jitter requirement etc. Technology used for this project is MS Excel.

• Network Security: Studied various network security standards including SSL/TLS, IPSec, PKI and

Kerberos. The projects involved are: X.509 and PGP 7.0 certificate configuration on windows 2000

systems for secure email exchange. Also presented a research paper on wireless security

standards “WPA and 802.11i”

• Wireless and Satellite Management:-Studied wireless technologies including Bluetooth, IrDA, 802.11

a, b, g, CDMA etc. The project submitted includes the wireless network design for a company using

a fixed wireless technology and includes network architecture, deployment issues and feasibility

study. Also, presented a seminar on “802.11 wireless security: WEP”

• Capstone project: “Hayward City wireless network”:- The project involves the analysis and study of

Hayward city’s wireless network to connect the 22 sites throughout the city wirelessly with

802.11a/b technology. The project involved writing RFP (Request for Proposal) on the behalf of

Hayward city to seek the appropriate vendor.

References: Available on request.

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