Engineer Support
Resume:
Francisco A. Bero Jr.
**** ******** ****** *** ******* CA 90029 Tel # 323-***-****
MCSA, MCP, A+, Net+ MCP ID: 2839229 Email: *************@*****.***
Desktop Support Engineer/Network Specialist - A+, Net+ MCP, MCSA certified
support engineer with a combination of skills in Network Administration, PC & MAC
technical support and operations. Strong background in Software management,
installations, router setup, troubleshooting, user training and helpdesk administration.
Operating Systems: Windows
OS(8,8.1,7,Vista,XP,2000,Me,Workgroup3.11,3.10),DOS,OS2 Network Operating
System: Windows Server 2008, 2003, 2000, NT, Novell Netware 3.x,4x,5x Unix Aix
3.2, IBM Lan Server 4.0,Linux 5.3(Red Hat).
Hardware: RISC 6000, HP 3000, AS400, IBM 4331,Teradata
Server,DELL,Gateway,Tatung, HP,
Acer,Asus,MSI,Lenovo,Inspiron,PCs,MACs,Tablet,Palm,Blackberry,Archos,IPhone,Ipad
.
Software: MSOffice(2000,2003,2007,2010,2013),Office365,Sharepoint,Word
Perfect,Lotus123 Flexcam,Norton(Anti-Virus, 360 Internet
Security),McAfee,Panda,Kaspersky,Spybot,Trend Micro,Check-It Pro, Norton Ghosting,
Android,Mainframe Systems Programs w/ICCF.
Email Software: MS Exchange(3.3,5.0,2000,2003,2007,2010),Merak Icewarp, MSMail,
Incredimail,Lotus Notes,MS Outlook,Outlook Express,Yahoo,Google,Hotmail,Google
Ent.
Databases: Dbase II,III,4,MS Access 97,2000,2003, Powerbuilder, Foxpro, Oracle,
SQL(Structured Query Language), Apparel Data Systems (ADS).
Network Essentials:
LAN,WAN,10BaseT,10Base2,FiberOptics,Cisco,Welfleet,Hotbrick,
Netgear,Dlink,Juniper,routers,hubs,switches,firewalls,gateway,transceiver,receiver,ISDN,VPN,
Vmware,Voip,TCPIP,IPX/SPX,Netbeiu,Appletalk,DHCP,DNS,WINS,SSL,T1,Tier 1,2,3
Networks, SCCM(SMS) PC deployment, WIFI Access Point, Cloud computing.
EMPLOYMENT:
August 2013 - Present Independent Consultant Contractor (Computer Networks)
Client: RV & S Financial Corp. - Jan. 2015 Desktop Support - Connect workgroup Win 8
& 8.1
Client: G & F Comptel Services/LA Hospice - Dec. 2014 - Network Technician - Patch
Cat6 cable to Patch Panel, Cat6 jack connection(wall RJ45), Patch Panel
Labeling,Troubleshoots cable connectivity, CCTV installation,setup using CMS on
Panel, Router setup CISCO 2921. Windows Server 2008 installation setup as Hyper-V
Viridian.
Client: Life Home Care Inc - May 2014 - July 2014 - PC Technician - Upgrade memory
for 8 desktop PCs, setup network printer, PCs printers repair, Setup Quickbooks Ent 2014
to share with 5 PCs, Install accounting softwares. Configure external drive to be shared
by 3 users.
Client: RIOS and Associates LLC - Oct 2013 - March 2014 - IT Administrator - Setup a
small workgroup of 7 PCs to use accounting software ATX,
Lacerte,Quickbooks,Peachtree. Upgrade all Windows XP to Windows 7, setup the HP
printer as shareable. PCs printers repair.
December 05, 2007 - July 25, 2013 Tradion Enterprises Inc. Los Angeles,
CA Desktop Support Analyst: Support for ws users using Quickbooks 2013 Ent. Setup
config using U-Verse AT&T small network with 20 PCs as Client Server using 3COM
Office connect wireless 11b Cable DSL Gateway.Configure each computer to share their
drives and local printer with other PCs on the network.Setup QB Pro 2013 to multi-user
host for 5 clients to access company file.Configure all ws to access the internet using
wired or wireless.Windows Server 2008 setup and installation. Connect ws to server.Print
Invoice, received payments, Administer the company website(Load pictures,
description).Backup data for Quickbooks, Upgrade WinXP to Win7, PCs printers repair
troubleshooting.Manage company inventory via Quickbooks. Setup Wifi access point for
wireless users. Schedule pickup of merchandise do some edit, add in QB.
January 23, 2011 - Feb 5, 2011 The MUM Group(Contract) Desktop Support
Glendale,CA Setup Quickbooks Ent to shared with 4 users, Install network printer, PCs
repair and upgrade.
Oct. 23-24, 2009 - CHASE Bank(WAMU to CHASE Convertion)Contract Desktop
Support Montebello,CA - Disconnect all old PCs and connect new with Image and check
all the peripherals connected to the PCs. Troubleshoots those PCs failing to work and
fixed them.
Aug. 15,2006 - Jan.31 2008 American Real Property Management Inc.(PT) PC
Specialist Los Angeles, CA Setup configure a small network of 15 PCs(1 server 2000)
14 work stations using Netgear router and Linksys switch using one DSL service Cable
Modem. Apply file and print sharing for all work stations including one laptop. Load
Norton Anti-Virus on all ws. Set restrictions on other PCs in connecting to internet. Do
preventive maintenance on all PCs.
Oct. 20, 2006 - Nov. 10, 2006 CitigroupSmithBarney Desktop
Support(Contract)LosAngelesCA Computer transfer from Citigroup to US Bank -
Disconnect all desktop from 26th and 27th flr and transfer to another building patch work
stations and network printers.Set default of each specified 67 work stations to correct
printer. Install configure all work stations connections to the new server. Check printer
connectivity with New York network admin. SCCM PC deployment. Do printer admin.
Install configure new color printers as network printers.Install connect all 6
Bloomberg(Stock Market) PC to the network. Check connectivity & application with
New York network admin. Set all the rights and restrictions of each users(WinXP) to the
new server HMO & Next Gen. Symantic Norton Ghosting(Work Station cloning).
Jan. 5, 2006 - Jan. 24, 2006 - MOD2 Technical Support Los Angeles,
CA Respond to all software trouble problem calls of a customized program for textiles
and solve the problems via remote(connecting to the clients computer servers) using Log
Me In or PC Anywhere communication software. Do updates for the program every week
for VIP clients. Go to client sites for training the users on how the program works and
update what new(new upgrades and features of the program and its
documentations)Troubleshoots the software and present the problems to the software
engineer/developer.Windows 2003 setup config & admin.
Jun 11, 2002 - Oct. 31, 2005 Sy Accountancy Corporation IT Administrator Pasadena,
CA Responsible for the companys computer information systems mostly in
troubleshooting servers work stations, setup email server, setup linux as firewall, backup
data using DVD, design/update company website & LAN/WAN setup, modify/update
scripts for AR(MSAccess Billing Program), Installing,configuring different accounting
softwares such as Exactax, CSA, Ultratax, Peachtree,Quickbooks Pro
99,2000,2001,2002,2003,2005,Cch,Spidell,Kleinrocks,RIA E-forms and AMS etc.
Windows 2000,2003,Linux server systems admin. Win98,WinMe,WinXP setup
config.Support to 40 users.Setup config PCs and MACs to connect to Windows Server
2003. Setup BIOS for ws, assemble,upgrade,troubleshoots,fixed PCs,MACs,printers.Use
Trend Micro and McAfee for Virus.Router config (Hotbrick,Dlink,Netgear).Windows
Migration from 2000 to 2003.Windows Server 2003 active directory, GPO,OU,User
Accounts. Cisco Pix setup.VOIP.
Oct 16, 2001 - Mar 15, 2002 Royal Pacific Inn Network Administrator Anaheim,
CA Responsible for the hotels computer information system. Setup config CISCO 7500
router for connecting 10 additional work stations.Configure the work stations to connect
to the internet. Install setup Quickbooks pro and Peachtree program to be shared and use
by 5 PCs as multi-user. Do preventive maintenance for all 35 computers including an
AS400 machine and printers.Update the customized program for hotel
management.Trained users on how the application program works and document all the
problems encountered and apply solutions. Troubleshoots the software/hardware issues
regarding compatibility of the existing program to Windows XP and AS400
software.Connect PCs to AS400 through a 5202 Emulation Card.
Sept. 27, 1998 - Sept. 27, 2000 SSOC-U.S.Air Force PSS/LSG Project Riyadh,
K.S.A. Computer Network Systems Engineer - Provides maintenance and LAN/WAN
support to the U.S. Air Force Base computer information systems in Saudi Arabia.
Windows Server 2000, Windows NT, WinNT4, Novell Netware 4.10 system admin,
configuration setup,installation,customization. Designing of Network Layout for 3
building connections for multi-platform environment. Support to 1,500 users of Win95
and Win98. Loads Norton Anti-Virus, Anti-Spyware on all ws.Windows 2000 active
directory installations,configurations.Migration from Windows NT to Windows 2000.
July 13, 1996 - July 14, 1998 Vinnell Arabia U.S.Army Base National Guard Riyadh,
K.S.A. LAN Telecom Technician/Maintenance Engineer - Provides maintenance and
LAN support to the Saudi Arabian National Guard (SANG) Computer Information
Systems Directorate.Reporting to the Networks Manager for all the status of
incoming/outgoing machines in the maintenance shop.Respond to TCF(Task Completion
Form) and end user support to more 1,500 users Windows 95,Win98,Win workgroup
3.11,DOS,OS2 and MACs users with 30 servers WinNT, Novell Netware
4.10.Planning,designing of network layout for 2 building connections using fiber
optics.Use multi-platform based networks.Loads McAfee Anti-Virus as Corp network on
all PCS. Setup,configure,administer IBM Lan Server 4.0 running Unix Aix 3.2.
July 4, 1991 - Nov. 11, 1995 U.I.S. Toyota Abdul Latif Jameel Co. Ltd. Jeddah,
K.S.A. PC Technician - Responsible for LAN/WAN connections,technical support
for all branches of U.I.S. computer systems all over the kingdom.
PCs,MACs,printers(Seikosha,Citoh,Panasonic) modem repair up to component
level.Support to 800 users.AS400 config connect to PCs & MACs.Setup config Teradata
Server(database).
June 4, 1989 - June 12,1991 Adamson University (CPE Department) Manila,
Philippines Computer Instructor/Computer Lab Tech - Handles both hardware and
software subjects such as I/O Memory Systems,Computer
Architecture,Electromagnetics,Dbase III Plus & Turbo Basic Programming.Maintains PC
XT machines in Computer Lab.
August 12, 1988 - Jun 2, 1989 Manila Jockey Club EDP Dept. Manila,
Philippines RT/J33/PC Technician - Maintenance for RT2/RT7/J33 peripherals(betting
machines) connected to a Mainframe(IBM 4331) and PC XT computer. Troubleshoots,
repair and preventive maint.
EDUCATION:
June 1983 - May 1988 Mapua Institute of Technology MIT Manila,
Philippines Bachelor of Science Major in Computer Engineering (BSCOE)
May - August 1990 De La Salle University (IMPACT Center) Manila,
Philippines Mainframe Systems Programs with/ICCF - Received a Certificate of
Proficiency.
January 1991 Interface Computer School Novell Netware Manila,
Philippines Certificate for Novell Netware 2.2, 3.11 and 3.12
CERTIFICATIONS:
A+, Network+, MCP, MCSA
References:
Gladys Rebullar Manager Owner RV & S Financial Corp. Tel # (323) 944-
5218 Concordia R. Santana Accountant Unified School District Tel # (626)
377-8399 Manny Sabenicio Sales/Admin Six Star Car Electronics Tel #
Contact this candidate