Customer Service Sales

MAKAYLA MATTHEWS

****-* ****** **, *** Diego, CA 92105 Home: 619-***-**** *******.********@*****.***

Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Personable and responsible Cashier with 5 years in retail and customer service. Solid team player with upbeat, positive attitude. Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Front Desk Agent successful at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to increase guest satisfaction and comfort.

Strong organizational skills Courteous demeanor Energetic work attitude Relationship-building Concierge duties Communicates effectively

CAREER OVERVIEW

CORE STRENGTHS

Large cash/check deposits expert Telephone inquiries specialist Opening/closing procedures Conflict resolution Multi-line switchboards Data entry

ACCOMPLISHMENTS Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.

WORK EXPERIENCE SAN DIEGO MARRIOTT LA JOLLA San Diego, CA Guest Service Agent

11/2013 to Current Issued room keys and escort instructions to bellhops. Kept records of room availability and guests' accounts, manually or using computers. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems.

MACY'S San Diego, United States, CA Customer Service Associate

04/2010 to 11/2013 Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Determine charges for services requested, collect deposits or payments, or arrange for billing. Process merchandise returns and exchanges. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

JCPENNEY San Diego, United States, CA Customer Service Associate

10/2009 to 01/2010 Greet customers and ascertain what each customer wants or needs. Compute sales prices, total purchases and receive and process cash or credit payment. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

SEAWORLD San Diego, CA Team Member

06/2009 to 09/2009 Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

HIGH SCHOOL DIPLOMA 2010 High Tech High International, San Diego, CA, United States

CHILD DEVELOPMENT CANDIDATE, APR 2014 San Diego Mesa College, San Diego, CA, United States Coursework in Early Childhood Education

Cash handling Professional and friendly Careful and active listener Multi-tasking Strong public speaker

EDUCATIONAL BACKGROUND

SKILLS

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