Customer Service Systems

MATTHEW GARRETT

*** ******* ***** *** *******, PA 15672 724-***-**** ***********@*****.***

IT HELP DESK/TECHNOLOGY SUPPORT

Technology savvy, problem resolution focused, and motivated Business Professional recently completed a Degree in

Computer Technology, seeking to utilize outstanding customer service, building customized and high-powered

computer systems and routers, with experience in Windows/Linux/Mac environments in an IT support role.

Capable of troubleshooting Windows/Mac desktop operating systems, fine tuning PC’s and quickly identifying and

eradicating virus issues.

Effective communications style that can address technical issues to technical and non-technical customers, demonstrating

a polished and professional demeanor in providing technical support either in person or over the phone.

AREAS STRENGTH

OF

Effective Researcher / Data Recovery Installation of Peripherals/Software

Detailed Troubleshooting Skills Strong Customer Service / Customize Gaming Systems

IT Hardware Expertise / PC Troubleshooting Windows XP, Vista, 7, 8, 8.1

Resolve Software Issues / Linux & Windows Wireless Communications Knowledge

Problem Resolution “Can Do” Attitude Fiber Optics Technologies

EDUCATION

Westmoreland County Community College, Youngwood, PA – 2014

A.A.S.: Computer Technology / Certificate: Fiber Optics Technology / GPA 3.7

Relevant Coursework Taken:

Windows Server Management Wireless Communications / IP Telephony

Routing Technologies / PC Hardware Linux Desktop / Windows Environment / Mac

Internet Security / Systems Analysis and Design LAN / PC Troubleshooting / Microcomputer Concepts

Telecommunications Fundamentals Principles of IT Security / Computer Technology

Operating Systems/Windows Client Server Advanced Office Applications

Information Technology Experience

Devised and developed custom built and high-powered desktop computer systems that included MSI/GD65 gaming

systems; high capacitors and testing of systems utilizing electric meters, installation of power supplies, and installation

of solid-state drives.

Expertise in Mac/PC desktop systems, MS Office Suite, able to understand compatibility issues and successfully

integrate software to coincide with existing system or infrastructure.

Experienced in Windows, Mac, and Debian based Linux systems, strong understanding of technology based

applications for implementation of programs and systems connectivity.

Deep knowledge of various viruses and computer cleaning programs including Kapersky, Malwarebytes, Reg

Cleaner, and Bleachbit.

Research topics include Power over Fiber Breaking Points, Parallel Computing and Micro Virtualization.

P EXPERIENCE

ROFESSIONAL

2011 to 2014: Lowes, Greensburg, PA

Sales Associate

Provided outstanding customer service and support in the self-help check out station due to expertise in hardware and

software understanding and extensive troubleshooting expertise.

Handled cash, debit/credit card transactions and provided one-on-one customer merchandise support.

Assisted customers in product location, answered questions pertaining to product knowledge and assisted in special

order pickups.

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