Software Manager

CARL R. THOMPSON III

*Water St. #***, Haverhill, MA, 01830 ***************@*******.*** 978-***-****

SUMMARY

IT Professional with ambition to learn in a fast-paced dynamic environment to Install, analyze, configure,

and maintain Intel based hardware and peripherals, access and apply software updates, drivers, and

knowledge bases via Internet. Outstanding multitasking, troubleshooting, and organizational skills.

QUALIFICATIONS

CompTIA A+ Certification CompTIA Network+ Certification CompTIA Security+ Certification

TECHNICAL SKILLS

LAN/WAN network administration and support under Microsoft Windows operating systems.

Multi-tier helpdesk support for computing and peripherals, troubleshooting hardware, software and network

connectivity issues.

Microsoft Windows Vista, Windows XP Professional, and Windows Server 2003.

Set-up and installation of PCs, printers, scanners, servers, and routers; Cat5 Cabling.

Firewall and Proxy Server configuration, antivirus applications, Disaster Recovery, Network Hardening.

PROFESSIONAL EXPERIENCE (Computer IT)

PC TECHNICIAN 2013 -

Present

Veterans Northeast Outreach Center Haverhill, MA

Oversee the daily performance and maintenance of the facility’s computer systems.

Install and perform necessary repairs to hardware, software, or peripheral equipment, keeping all equipment

updated and functional.

Perform regular back up of Management, Business Administration unit, and Case Manager’s PC data.

Run anti-virus scans and delete unwanted software and malware.

HELP DESK LEVELS I, II, III 2009

- 2011

Kiamichi Technology Center McAlester, OK

Oversaw daily performance of computer systems and observed system functioning, verifying operations.

Installed and performed minor repairs to hardware, software, or peripheral equipment.

Maintained records of daily data communication transactions, problems and remedial actions taken.

Configured and defined parameters for installation or testing of local area network (LAN), wide area

network (WAN), hubs, routers, switches, controllers, multiplexers, and related networking equipment.

Installed and configured wireless networking equipment, performing installation of cables, operating

systems, and various other peripheral equipment.

Installed new hardware or software systems or components, ensuring integration with network systems.

NETWORK ADMINISTRATOR (junior) 2001

- 2003

Eastern Oklahoma State College Wilburton, OK

Worked with a variety of primarily Dell and Cisco PC’s and servers, Installed and configured cable and

wireless networking equipment, and provided helpdesk support throughout system.

United States Marine Corps (HONORABLE) Beaufort, SC 1983

- 1986

EDUCATION & TRAINING

Kiamichi Technology Center, McAlester, Ok 2009 - 2012

Eastern Oklahoma State College, Wilburton, Ok, 2001 - 2003

Oklahoma State University Technical Branch, Okmulgee, OK 1997-1999

Dickson High, Dickson, OK May, 1983

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