Customer Service Assistant

Olivia Grecu

**** **** ****** ** * Calgary, Alberta T2T3M1

Phone: (C) 587-***-**** ó E Mail: ******.*****@*****.***

Qualification Highlights

• Accustomed to Canadian Press Style writing and writing scripts for radio

• Comfortable in a fast paced newsroom environment

• Strong written and oral communication skills

• Ability to work within tight deadlines using time management skills

Education

Mount Royal University, Calgary, Alberta Sept. 2011 – May 2015

Bachelor of Communication – Journalism

• Cumulative GPA of 3.84/4.0

• Minor in English Literature

McGill University, Montreal, Quebec Sept. 2009 – Dec. 2010

Bachelor of Arts – Psychology (Transfer)

• Completed the multidisciplinary Arts Legacy program from September 2009 to April 2010, and worked towards a major in psychology, including a

Psychology Statistics class which required extensive knowledge and use of data and analysis techniques

Communications Related Work Experience

Newalta Research Grant, Calgary, Alberta Oct. 2014 – March 2015

• Proposed a research paper with Professor Amanda Williams entitled “A comparative analysis of three nations’ perspectives on the Alberta oil

sands”

• Project entailed conducting research on three major weekly publications (MacLean’s, The Economist and Time), as well as ultimately compiling

my findings into an analysis and literature review

CBC, Toronto, Ontario Sept. 2014 – Oct. 2014

• Interned in the Syndicated Audio Unit, where I was a member of the syndication team

• Pitched stories, chased guests, conducted pre interviews and wrote scripts for radio show hosts across Canada

• Trained in iNews, Dalet and DTV (multimedia editing software)

• Exposure to other areas at CBC, including tapings of News Now, Q, and The National, and joining TV reporters on assignment

The Calgary Journal, Calgary, Alberta Sept. 2012 – Present

• Editor of the opinion and personal journalism section and a reporter contributing to several sections

• Participated in newspaper production, designing and laying out monthly editions of the newspaper

• Shot and edited digital photographs and worked with Adobe Creative Suite software to create images, layouts, and info graphics

Other Work Experience

Garrison Pub, Calgary, Alberta April 2013 – Present

Server

• Worked in a very busy service environment, with a focus on time management, balancing several tasks simultaneously, and maintaining quality

customer service

Lululemon athletica, Calgary, Alberta March 2012 – Aug. 2012

Educator at Chinook Centre location

• Gained retail experience as well as training on the cash register and restocking in the back room, which was essential to keeping the floor stocked

with product on busy days

• Coordinated and led goal coaching activities for fellow educators

Riva’s Eco Store, Calgary, Alberta June 2011 – Aug. 2012

Salesperson

• Worked in a retail environment and became very comfortable working closely with customers

• Sold many eco friendly products including building supplies, which put emphasis on attention to detail and quality

Community Involvement and Travel

Dinos Elite Volleyball Club, Calgary, Alberta November 2014 – Present

Assistant Coach

• Experience working closely with elite high school athletes to improve their skills and to prepare them for post secondary careers

• Responsible for athletes’ safety at practice and tournaments, including driving players to and from out of town tournaments

AVA Volleyball Summer Camps, Jasper and Sylvan Lake, Alberta Every July from 2009 – 2012

Head and Assistant Coach

• Gained leadership experience working with groups of young athletes from ages 12 to 18

• Led groups of 10 14 kids at a time through various volleyball skills, responsible for supervising sleeping quarters and overall safety

Mount Royal India Field School, Haridwar, India May 2014

Intercultural Communication and International Community Building

• The culmination of the trip was a week at Sri Ram Ashram, where I interacted with the Indian children who call the Ashram home

• Played sports, helped with homework, participated in daily rituals such as yoga and prayer, and compiled a book of the experience entitled “Play”

for my final group project

Athletic and Academic Achievements

Mount Royal University, Calgary, Alberta Sept. 2011 – Present

• Recipient of the Jason Lang Scholarship for outstanding academic achievement 2013 and 2014

• ACAC Provincial Championship Tournament All Star 2012, CCAA National Championship First Team All Star 2012

Olivia Grecu

3410 11th Street SWó Calgary, Alberta T2T3M1

Phone: (C) 587-***-**** ó E Mail: ******.*****@*****.***

• ACAC Academic Athletic Award 2011 2012

• CIS Academic All Canadian 2012 2013

References

Amanda Williams, Professor and Research Supervisor, Mount Royal University

•

**********@*******.**, (C) 587-***-****

Marie Clarke Davies, Executive Producer, Syndicated Audio, CBC Toronto

•

*****.******@***.**, (W) 416-***-****

Steve Hart, Assistant Coach, Cougars Women’s Volleyball, Mount Royal University

•

*********@****.**, (C) 403-***-****

Links to my work

TV Package

• http://www.calgaryjournal.ca/index.php/video/2135 enduracross

Video Profile

• http://www.calgaryjournal.ca/index.php/video/1994 lynne loiselle finds inner peace through bodybuilding

Audio Clip

• http://www.calgaryjournal.ca/index.php/living/1869 no vacancy

Text Piece

• http://www.calgaryjournal.ca/index.php/living/1967 calgarians think twice about inner city living

“Play”

• http://www.blurb.ca/books/5403710 play

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