Customer Service Sales

Kelsey Poulsen

408-***-**** Email: *************@*****.***

PROFESSIONAL EXPERIENCE

Crystal Springs Catering, Redwood City, CA July 2014 -

Present

Sales and Event Manager

. Design and execute special and corporate events from start to finish

. Coordinate Itineraries and Timelines

. Generate and distribute potential sales leads

. Point of contact between company and client

. Manage corporate accounts

. Office Management

. Accounts Receivable

Four Seasons Silicon Valley, East Palo Alto, CA October 2013

- July 2014

Food and Beverage Coordinator

. Answering and distributing phone calls

. Composing and answering e-mails

. Filling and faxing paperwork

. Responsible for creating, editing, and distributing banquet and

restaurant menus

. Manage the setup and break down of special events from start to

completion of both hotel and restaurant

. Responsible for the complex management of VIP guests while maintaining

excellent customer service

. Facilitate professional communication with external and internal

customers

Buy Th' Bucket Bar and Grill, Santa Clara, CA January

2009 - October 2013

Managed the restaurant on as needed basis

Server

. Responsible for providing a fine dining experience

. Shift leader

Hostess

. Provided excellent customer service

. Plotted and distributed each servers sections

. Assisted with private events

Whitney Werts Events

Assistant Wedding Planner

. Assisted the founder and CEO with all aspects of wedding planning from

start to finish

. Maintained and managed key vendors

. Responsible for all event contracts

. Organized event packets

. Administrative duties

OTHER EXPERIENCE

Santa Clara University

February 2012-June 2012

Research Assistant

Skills

. QuickBooks

. Proficient in Microsoft Office

. Strong organizational skills

EDUCATION

. California State University, Monterey Bay (Athletic

Scholarship)

. Foothill College

Contact this candidate