Customer Service Manager
Resume:
THOMAS G. REGAN
AURORA, IL *****
**********@*****.***
Mobile: 630-***-****
CUSTOMER SERVICE REPRESENTATIVE PROJECT MANAGEMENT
Printing Professional specializing in Customer Service and Project Management. Proficient in developing
and managing current/new clients using a strong aptitude to envision the client’s needs, identify problems,
provide quick resolution and adapt revisions to accommodate their final product. Experience with Adobe
In-Design, Illustrator, Photoshop, Acrobat and Quark Express.
Color Proofing (film & digital) Customer Service Production Management Film Contacting
Electronic Page Assembly Flatbed Scanning Image Outlining Image Retouching Typesetting
Inside Sales Estimating Film Output Digital Plate Output Print Finishing
PROFESSIONAL EXPERIENCE
ABS Graphics, – Itasca, IL 2014 – 2015
(Commercial & Retail Printer)
Customer Service Representative
Write-Up and oversee production on Retail / In-Store Marketing print projects
Confirm and approve layouts on print projects
Attend daily production meeting to discuss projects for the day and any projects with scheduling
concerns
Work with fulfillment department to go over projects pack-outs and order the necessary cartons
and packing materials
Work with the in-house carton maker to discuss carton sizes and configurations based on meeting
with him and fulfillment department
Work with the data Department to discuss shipping of pack-outs, whether bulk shipments or drop
shipments
Handle individual shipments with the shipping department
Itemize the billing for all of my projects
RR Donelley & Sons. – St. Charles, IL 2014 – 2014
(Commercial & Retail Printer)
Customer Service Representative
Write-Up and oversee production on commercial print projects
Assist Project Manager with large monthly In-store Marketing project
Confirm and approve layouts on print projects
Attend daily production meeting to discuss projects for the day and any projects with scheduling
concerns
Work with fulfillment department to go over projects pack-outs and order the necessary cartons
and packing materials
Work with the data Department to discuss shipping of pack-outs, whether bulk shipments or drop
shipments
Handle individual shipments with the shipping department
Itemize the billing for all of my projects
CartonCraft, Inc. – St. Charles, IL 2013 – 2013
(Folding Carton Company)
Customer Service Representative / Project Manager / Estimating
Back-up in estimating when needed
Over-see the design and approval of new designs and get samples approved by customer
Keep customer inventory / consignment updated daily and produce new inventory when needed
Write-up detailed job tickets for projects based on customer’s PO, check estimate for accuracy of
board on-hand and order more if needed
Communicate with the production staff regarding scheduling and completion of jobs
Provide updates to customers, providing information under negative circumstances
Organize the delivery of projects and coordinate the necessary resources to ensure that delivery
is timely and efficient
360 Digital Print – Carol Stream, IL 2010 –2013
Production Manager / Customer Service / Desktop Assembly / Estimating
Serve as first point of contact with customers, in person, on phone and via email
Communicate with customers to determine job specifications and deadlines
Work directly with customer handling any questions and or concerns regarding their projects and
finding resolutions to any issues that their project may encounter
Create and process detailed job tickets for production
Communicate with the production staff regarding scheduling and completion of jobs.
Continuously manage multiple projects through all stages of production up to completion.
Provide updates to customers, providing information under negative circumstances when
necessary
Coordinate and necessary out-source services needed
Organize the delivery of projects and coordinate he necessary resources to ensure that delivery is
timely and efficient
Assist in estimating when needed
Assist in desktop assembly / file prep when needed
Order packing and finishing supplies
Anderson Digital Services, Inc. – Carol Stream, IL 2000 – 2009
Co-Founder
Production Manager / Customer Service / Inside Sales / Desktop Assembly / Production /
Estimating
Serve as first point of contact with customers, in person, on phone and via email
Communicate with customers to determine job specifications and deadlines
Work directly with customer handling any questions and or concerns regarding their projects and
finding resolutions to any issues that their project may encounter
Work directly with my existing client base that followed me from my 2 previous jobs. Handled
most of their desktop assembly an production through the completion of the projects
Create and process detailed job tickets for production
Produced color proofs from film
Produced digital color proofs; Hi-res contract proofs and lo-res proofs for mock-ups
Output digital plates
Coordinate any necessary out-source services needed
Assist in finishing and packing of projects when needed
Estimate all of my customer’s projects and assist with other estimating when needed
Organize the delivery of projects and coordinate he necessary resources to ensure that delivery is
timely and efficient
ADDITIONAL POSITIONS HELD FROM 1985 - 2000
StudioColor – Lombard, IL 1998 – 2000
Customer Service / Production Manager / Inside Sales
Color & Beyond – Carol Stream, IL 1993 – 1998
Customer Serve / Production Manager
Townsend LithoColor – Downers Grove, IL 1988 – 1993
Customer Service / Production Manager
Midwest LithoArts – DesPlaines, IL 1985 – 1988
Film Color Proofing / Customer Service
EDUCATION
2 Years of Criminal Justice Study at College of DuPage in Glen Ellyn, IL
No Degree
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