Desktop Support

CRAIG OKINS

**** **** **** ****, **** Prairie, M N 55346 Cell: 612-***-**** E-Mail:

*****.*****@*****.***

Computer Skills

• A+ Certification Instructor: over 88% certification rates.

• CompTIA A+ Certified.

• CompTIA Network+ Certification – pending.

• Microsoft operating systems: XP, Vista, 7 and 8.

• Malware removal: Trojans, worms, viruses, etc.

• Microsoft Office Expert: Word, Excel, Access, PowerPoint, Publisher and Outlook: 2003, 2007, and

2010.

• Adobe Captivate Expert (authoring software demonstrations, software simulations, branched scenarios,

and quizzes).

• Installing and configuring new software

• Installing hardware and peripherals, verifying functionality.

• Preparing new computers for use with data migration.

• Custom building computer systems

• Knowledgeable in computer networking: TCP/IP.

• Experienced in computer cabling: CAT 5/6, patch and crossover cables, punch down blocks, wall

outlets.

Professional Strengths

• Advanced knowledge in measuring, managing, and maximizing performance.

• Strong leadership and management skills.

• Excellent communication, relationship-building, and interpersonal skills.

• Proven ability to communicate technical concepts to non-technical personnel at various levels of

t he organization.

• Excellent problem solving, t roubleshooting and analytical skills.

• Ability to work well within teams and individually.

• Advanced knowledge in adult education, and the ability to understand diverse learning needs.

Staff Development and Performance Improvement

• Identify development needs that can be addressed through t raining.

• Create skill assessments to determine missing skills (skill gaps).

• Design individualized development objectives for employees that correlate with business needs.

• Plan and direct classroom t raining, electronic learning, multimedia programs, and other

computer-aided instructional technologies, simulators, conference and workshops.

• Design custom course material, learning activities, and/or instructional technologies using a

variety of media and methods that motivate employees.

• Evaluate t raining and development effectiveness.

S tudent Comments: “Craig has been a wealth of knowledge.”, “I greatly appreciate that Craig not

only provides more real-world experience than the book does, but also provides the same knowledge in

a reas outside of the book.”, “If I didn't understand something I asked Craig a question and he provided

me with a very good answer and made sure I understood the answer. Very nice. Most instructors would

g ive you the answer and that would be it, even if you still had a dumbfounded look on your face. Not

C raig.”, “Craig has an excellent understanding of real-world I T issues, and consistently delivers

enthusiasm and clarity to a difficult subject matter.”

E mployment H istory

2011-Current Workforce Business Skills, LLC

Owner/Instructor

Developed and deployed web-based learning modules in Microsoft Word, Excel,

Access, PowerPoint, and Outlook and guided learners step-by-step as they

performed skills in a simulated environment.

2014 Sub-contracted with: A Critical Path, Inc.

A+ Instructor for Creating IT Futures Foundation, a 501(c)(3) charity, was

established in 1998 by CompTIA, the IT Industry Trade Association, as a way to

help people improve their lives through IT careers. These 8 week courses included

technical and soft skills.

2005-2011 Minneapolis Community and Technical College, Continuing Education

Adjunct Instructor

Basic Access: Planning and designing databases, creating tables, adding

f ields, setting the primary key, finding and editing records, sorting and

f iltering, setting field properties, creating input masks, setting validation

r ules, creating basic queries, performing operations in queries, creating forms

and reports.

Intermediate Access: Database normalization, relating tables,

i mplementing referential integrity, using a Subdatasheet, joining tables in

queries, creating complex queries, summarizing and grouping values,

advanced form and report design, creating charts, and working with

P ivotTables and PivotCharts.

Advanced Access: Querying with SQL, advanced queries, advanced

macros, importing, exporting, and linking, database management, and

I nternet integration.

1999-2001 InfoNet Wizards Computer Training Center

Owner/Partner with Hennepin Technical College

Strategic partner with Hennepin Technical College for the Western

suburbs.

Continuing education/workforce training in basic, intermediate and

advanced Microsoft Outlook, Word, Excel, Access and PowerPoint

Authorized testing/certification site for the Microsoft Office User Specialist

certification program

1997-2007 Hennepin Technical College, Continuing Education/Workforce Training

Adjunct Instructor

Basic, intermediate and advanced Microsoft Outlook, Word, Excel, Access

and PowerPoint.

Traveled on-site to hold t raining seminars at major corporations

Developed program to work with the Minnesota Workforce Center for

d isplaced workers

Prior to 1999 Former Executive Chef at Burl Oaks Golf Club, Chef at Lord Fletcher’s on Lake

M innetonka and over 15 years’ experience working in the restaurant industry

Education and Certifications

2014 CompTIA Network+, Pending

2014 CompTIA A+, Certified

2000 Microsoft Office User Specialist - C ertified M aster/Authorized I nstructor

1999 Microsoft Office User Specialist - C ertified Expert : Word, Excel, Access,

PowerPoint

1997 Certificate: Small Business Computer, Hennepin Technical College, G PA 3.85

1995 Certificate: Data Communications - W ith Honors, Hennepin Technical College

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