Information Technology Manager, Epicor Consultant, Project Manager
Resume:
Clive D. Gillett II
*****.*******@*****.***
http://www.linkedin.com/in/clivegillett
Summary
Information Technology thought leader with 16+ years of hands-on IT experience, including 9+ years leading
teams in network, hardware, and software deployment, development, and management. 10 years of
manufacturing experience with 6 years ERP support, management, upgrade, migration, and implementation
experience. Fostering innovative solutions to meet or exceed businesses objectives and goals. Experienced in
developing cohesive teams that provide exceptional customer service.
Professional Summary
Project Manager, ERP Implementation December 2013 – December 2014
Eicher Engineering (onsite at ND Industries.)
• Responsible for implementing Epicor 10 ERP on time, under budget, and within scope in multiple locations
through several phases.
• Responsible for analyzing business processes and defining both functional and technical specifications,
configuring the Epicor ERP software including software modifications and coding, as well as writing
specifications and testing.
• Responsible for process discovery and process re-engineering by working with business leaders and end users to
develop processes utilizing best practices, customer requirements, and software capabilities.
• Responsible for the design and development of the server and network configuration supporting the ERP systems.
• Responsible for the setup and configuration of the ERP software system.
• Responsible for the accurate migration of data from the legacy systems to the Epicor system while cleansing,
scrubbing, and analyzing the data.
• Responsible for the development and directs the implementation of the Change Management system in order to
minimize system downtime and prevent business disruption.
• Responsible for the development, implementation, and testing of the Disaster Recovery policies.
• Coordinate and work with the IT department in creation of support policies and processes for the Epicor ERP
system in order to provide the highest level of support to the business.
• Manage the selection, implementation and configuration of the help desk system that will handle the help requests
for the ERP system.
• Responsible for the timely and accurate communication on the health of the project to business leaders and
executives.
• Responsible for identifying the necessary company resources and support needed to effectively complete the
project.
• Responsible for vendor and consultant selection and negotiation while directing and coordinating the various
consultants and vendors to make sure that they meet their deadlines and schedules.
• Identifying future opportunities for improvements not currently in scope.
• Evaluate new technologies to determine optimum solution, develop project specifications, assess development
resource requirements and develop project plans in order to meet the needs of the business.
• Responsible for the fiscal administration of the project including planning, development, and adherence to the
budgets.
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C Gillett Resume
Clive D. Gillett II
*****.*******@*****.***
http://www.linkedin.com/in/clivegillett
Project Manager, ERP Implementation / IT Manager March 2012 – October 2013
Spartan Motors Inc.
Successfully implemented Epicor 9 ERP in a matrix organization on time, under budget, and within
•
scope.
Directly managed a team of 7 diverse team members through the entire workforce lifecycle including
•
recruiting, hiring, coaching, mentoring, and exiting.
Responsible for the fiscal planning, administration, and adherence of the multi-million dollar ERP
•
implementation budget.
Responsible for analyzing business processes and defining both functional and technical specifications,
•
configuring the Epicor ERP software including software modifications and coding, as well as writing
specifications and testing.
Responsible for process discovery and process re-engineering by working with business leaders and end
•
users to develop processes utilizing best practices, customer requirements, and software capabilities.
Responsible for the design and implementation of the server and network configuration supporting the
•
ERP systems.
Responsible for the setup and configuration of the ERP software system
•
Responsible for the accurate migration of data from the legacy systems to the Epicor system while
•
cleansing, scrubbing, and analyzing the data.
Responsible for the development and directs the implementation of the Change Management system in
•
order to minimize system downtime and prevent business disruption.
Responsible for the development, implementation, and testing of the Disaster Recovery policies.
•
Coordinate and work with the IT department in creation of support policies and processes for the Epicor
•
ERP system in order to provide the highest level of support to the business.
Responsible for the timely and accurate communication on the health of the project to business leaders,
•
executives, and board members through the use of metrics and other media.
Responsible for identifying the necessary company resources and support needed to effectively complete
•
the project.
Responsible for vendor and consultant selection and negotiation while directing and coordinating the
•
various consultants and vendors to make sure that they meet their deadlines and schedules.
Evaluated and recommended new technologies in order to improve efficiencies and effectiveness of IT
•
systems. Develop project specifications, assess development resource requirements and develop project
plans in order to meet the needs of the business.
Developed the long term strategic goals for a successful implementation.
•
Designed and developed the support policy and processes for the Epicor ERP system.
•
Responsible for identifying the necessary company resources and support required by the dedicated team
•
members in order for them to succeed in their areas of expertise.
Identifying future opportunities for improvement through analysis of the current business process and
•
Epicor capabilities to create a future processes that improve quality, cost, or performance.
Work with other business leaders to perform process reviews and recommend changes and
•
improvements in order to reduce cost and waste in their areas.
Worked with other IT leaders in the development and implementation of strategic objectives.
•
Page 2 of 5
C Gillett Resume
Clive D. Gillett II
*****.*******@*****.***
http://www.linkedin.com/in/clivegillett
IT Manager April 2004 – January 2012
Norgren Automation Solutions
Developed and implemented an overall IT strategy that aligned the business strategy with IT objectives
•
while creating value, reducing costs, and preparing for the future.
Responsible for the fiscal administration of the department including planning, development and
•
adherence to the IT operating and capital budgets.
Accomplished a 20% reduction in communication costs through consolidation and vendor negotiation.
•
Developed, implemented, and conducted training programs for IT staff and end users resulting in a 5%
•
drop in IT service requests.
Utilizing LEAN methodology reduced process waste by as much as 96% per process in the IT
•
department using automation and streamlined processes.
Developed vendor relationships into partnerships by working with the vendors and negotiating contracts
•
that resulted in an 8% annual savings and increased on time delivery.
Re-organized the IT group in order to provide depth of knowledge, efficiency, and redundancy in skill
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sets providing more value to the business.
Responsible for the Engineering, Configuration, and administration of the Enterprise LAN/WAN
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environment using HP, Dell, and Cisco switches with Cisco routers and firewalls connecting two
manufacturing plants in Michigan and remote facilities in Canada, Mexico, England, India, Japan, and
China.
Responsible for the architecture, development, deployment and support of all the company's Information
•
Systems infrastructure for data, video, and voice communications.
Managed a team of 4 diverse IT professionals through the entire workforce lifecycle (recruiting,
•
hiring, coaching, mentoring, and exiting).
Successfully planned and managed the complete network creation and implementation project for a new
•
site consisting of server and infrastructure migration.
Successfully planned and moved the ERP system from one site location to another site location 70 miles
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away without downtime and little impact to the business.
Planned, configured and responsible for the administration of the Avaya IP Office 500 Phone system in
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two manufacturing sites utilizing analog and VOIP extensions.
Responsible for the planning, Configuration, and administration of the VMware 3.0 virtual
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server/desktop environments.
Responsible for the planning, configuration, and administration of the multi-tiered data redundancy and
•
backup policy utilizing Symantec NetBackup, SureSync and DirSync software as part of the business
continuity plan.
Managed the day to day IT infrastructure activities involving Servers, VMware, Exchange, Domain
•
controllers, storage servers, Network Attached Storage (NAS), Storage Area Networks (SAN), voice
infrastructure and network infrastructure.
Responsible for the implementation, day to day maintenance and operations, and support or the
•
company’s SQL and UniData databases.
Responsible for disaster recovery and business continuity planning, testing, and documentation.
•
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C Gillett Resume
Clive D. Gillett II
*****.*******@*****.***
http://www.linkedin.com/in/clivegillett
Successfully merged 3 companies into 1 as part of a cross-functional management team in less than 1
•
year.
Successfully developed and managed the project that merged the 3 companies’ IT infrastructures into 1
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with no down time, on schedule, under budget, and within scope.
Successfully implemented Epicor’s Vantage ERP system replacing MK, MAS90/DBC, and Epicor’s
•
Dataflo ERP systems with no impact to delivery of products, on time, under budget, and within scope.
Implemented Change Management policies resulting in less downtime due to non-tested and poorly
•
planned production system changes.
Systems Administrator June 1998 to April 2004
Vermeer of Michigan
Aviation Structural Mechanic 3rd class (AMS3) April 1994 to April 1998
US Navy
Training and Qualifications
Epicor Dataflo
Epicor Vantage
Epicor 9 Software
Microsoft developer
Microsoft SQL 2005
Microsoft Visual Basic .NET
Microsoft Developing ASP.NET Web Applications using VB.NET
Microsoft Exchange 2007
Educational Summary
Colorado State University – Global Campus Pursuing
• Bachelor’s degree in Information Technology Specializing in Cyber Security
Application Experience
• • •
Microsoft Office 2000, Windows XP, XP 64 bit, Microsoft server 2000,
XP, 2003, 2007, 2010 Vista, Vista 64 bit, 7, 7 2003, and 2008
• •
64 bit
Microsoft SQL 2000 and HP-UX, SCO
• •
2005 Microsoft Exchange Microsoft Terminal
2000, 2003, and 2007 Services
Page 4 of 5
C Gillett Resume
Clive D. Gillett II
*****.*******@*****.***
http://www.linkedin.com/in/clivegillett
• • •
Microsoft 2008 Remote Microsoft Frontpage SureSync
•
Applications 2004 DirSync
• • •
Microsoft Active Microsoft ISA server Serif WebPlus
Directory 2000 and 2004 and 2006 • Snagit
•
2003 Microsoft Project • Camtasia
• DNS (Server) 2003, 2007, and • Cisco ASA 5510
• 2010
DHCP firewalls
•
• Microsoft SharePoint
FTP Servers • Cisco Network switches
2003, 2007, and 2010
• IIS servers • Cisco VPN Clients
• Adobe Acrobat
• Crystal Reports • HP Network switches
• Adobe Photoshop Dell Network Switches
•
•
• Adobe Illustrator
Blackberry Enterprise • VMWare ESX 3.0
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Server 4.x IBM’s Redback • Avaya IP Office 500
• •
Epicor 9 VBSEdit Symantec and Trend
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• •
Epicor Vantage 8.03 AutoIT Micro Enterprise Anti-
• •
Epicor Dataflo Acronis virus software
• •
SAGE MAS90 Altiris
• •
SAGE FAS100 Symantec NetBackup
• •
Microsoft Visual Studio Symantec Backup Exec
•
2003, 2005, 2008, and CA Arcserv
2010
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C Gillett Resume
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