Customer Service Manager
Resume:
Rickesha Wright
Lenexa, Kansas 66215
913-***-**** cell
********.******@*****.***
Experience:
Convergys (temp)
Oct 2014 - Feb 2015 Health insurance sales agent
Take incoming calls regarding needs for personal health insurance policies. Provided quotes and information based the e the afordable care act. Accurately enrolled customers in exchange based policies as well as agency policies.
April 2014 - Oct 2014 College student
Allstate Insurance (temp position)
Recruiter Overland Park, KS
Sept. 2013- April 2014
Actively called current applicants and evaluated their work history for current
job openings.
Using recruiting software, sifted and sorted applications based upon job site needs.
Provided knowledge and information on what the job requirements where and sent out
tests to qualified candidates.
Integrity Financial Partners Inc.
sept. 2011- Sept. 2013 Overland Park, KS
Debt Collector
Arranged for debt repayment and established repayment schedules, based on customers' financial situations.
Located and monitored overdue accounts, using computers and a variety of automated systems.
Advised customers of necessary actions and strategies for debt repayment.
July 2010 - Sept. 2011
Armed Forces Bank Leavenworth, KS
Recruit Specialist/ Customer Service
Actively searched and provided knowledge for new customer service representatives.
Offered jobs, performed job fairs and searched for new employees based upon retention
needs of the company as well as provided help with resumes and paperwork for new hires.
Provided personalized service to new military recruits. Assisting with opening new checking
accounts.
April 2009- July 2010
Apac Customer Service Davenport, IA
Team Lead/ Supervisor
Supervised and coordinated activities of workers engaged in customer service activities.
Observed and evaluated workers' performance and monitored and redirected when necessary
Trained and managed 20-30 customer service representatives and achieved significant improvements in their productivity to achieve retention and attrition bonus’
Discharged workers when pointed out under operations manager approval
Planned, prepared, and devised work schedules, according to budgets and workloads.
December 2007-
Assurant Solutions Lawton, OK
Retention Specialist/ Team Lead/ Customer Service
Trained and assisted service representatives in examining pertinent data to determine accuracy of customer complaint. Maintained customers for continued service.
Processed claims on optional insurance products. Followed rules and regulations for each claims policy and carefully followed all policies and procedures so each claimants policy would be processed in a timely and accurate measure.
Education: Johnson County Community College Overland Park, KS
Current Student 3.75 gpa 2011-current
License: Licensed Kansas, Nevada, and Colorado Health Insurance Agent
References:
Available upon request
Contact this candidate