Customer Service Manager
Resume:
Amanda Young Cale
Overland Park, KS 66223 **********@***.***
Lockton Companies, LLC 04-2014 to 11-2014 Administrative Support
Specialist
. Daily completions of all surplus lines forms that come into the
whole department
. Keep current of all states licensing information and update to
whole company
. Do monthly detail reports for the accounting and surplus lines
department
. Scan all documents on time and file accordingly
. Keep supplies inventory and updates for three departments
Sugar Pop Kids, LLC 01-2008 to 11-2013 Owner
. Children's consignment store for clothing and toys
. Promote and market a brand new store to the community
. Market store by attending festivals and trade booth events
. Manage customer service issues to insure happy clients and repeat
business
Green Light, LLC 01-2008 to 12-2011 Promotions & Marketing Sales
Manager
. Key player in building and launching a new store as the first manager
. Responsible for the new concept, branding, marketing, press releases
and advertising budget
. Research and study locations and purchase building for the business
. Promote store through various trade shows and venues
Rental Property Manager 06-2001 to 06-2012
. Maintain an entire office building
. Daily oversee of building and all offices in building
. Also did private contracts to maintain upper bracket homes in
promoting, advertising, marketing, presenting, show case furnishing
and background checks for potential renters
Merrill Lynch 04-1996 to 04-1997 Financial Consultant
. Manage client's investment portfolio
. Stocks, bonds, mutual funds, CDs, unit investment trusts, annuities
. Had held series 7, 63, 65, health, variable and life insurance
licenses, started the Certified Financial Planner designation
. Responsible for meeting and exceeding company's sales and quality
goals
. Led marketing efforts through compelling visual displays and
informational seminars
UNUM 10-1992 to 6-1995 Disability Sales Consultant
. Specialist in disability and long term care insurance to 300+ clients
. Launch a brand new product by designing a new marketing concept and
presentation
. Design promotions and did presentations to groups of up to 500+ in
audience
. Manage own territory, budget and sales assistant
J. M. Porters, Inc. 03-1985 to 11-2003 Retail Sales Manager and
Buyer
. Manager responsible for overseeing all aspects of a store's operation,
marketing, merchandising, inventory, pricing, hiring, training and
promoting employees
. Home and office interior design for elite clientele
. Propel multiple stores to #1 in sales and customer satisfaction, while
simultaneously lowering shrink and staff turnover
. Coach, train, and develop associates and managers on best practices in
retail management and customer experience
. Work 12 hr shifts and always achieve one of the highest per hr rate
and per ticket sales
. Annual buying trips to purchase merchandise for three locations
. Invite and entertain many international known artists while promoting
their private art showings and event. Once helped sell a $30,000 art
piece.
. Provide daily book keeping duties, plan advertisement budget,
marketing plans and promotional events
Bachelor of Science from University of Kansas, Business Administration
Skills:
Talent management, training, coaching, customer service excellence, team
building, supervision, merchandising strategies, inventory, retail
marketing, financial analytics, POS and inventory systems, can understand
basic Cantonese, Mandarin and American Sign Language. MS Office: Word,
Excel, Power Point, Outlook, 55 WPM, 9401 keystroke per hr 10 key.
Relevant Experience, (Seminars for):
. Optimist Club, Downtown Lions Club, Chartered P&C Association of
Wichita
. First Christian Church (Parsons, KS)
. The Senior Center (Oswego, KS)
. Barnes & Noble (Plaza and Overland Park)
. Trade show booths for the KS & MO Assoc. of Life Underwriters
. Live Radio Show "Lets Talk" KLKC (Half hr) was the invited main
speaker
. Have been solo featured in the KC Star Newspaper
Been on the board of Downtown OP and actively volunteers for Artists
Helping the Homeless
Received an Award of Appreciation from the Overland Park Mayor in 2013
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