Technician Customer Service
Resume:
T.J. Lamont Wilson
**** **** **. *.*. #*** Washington D.C. 20019
************@*****.***
Objective
To obtain a challenging position as an audio/visual technician utilizing my extensive technical experience and customer service skills.
Professional Experience
National Science Foundation, Arlington, VA (September 2014 – February 2015)
Audio Visual Technician
• Operated and maintained Webex video conference system
• Provided timely audio visual support for conference rooms
• Operated and maintained Bluejeans and VTC conference systems
Contract position through National Capitol Contracting LLC, Arlington, VA
Freelance Audio Visual Technician in the Washington Metropolitan Area (May 2014 – September 2014)
Dept. of Treasury, Washington, DC (November 2013 – September 2014)
Audio Visual Technician
• Operated and maintained Crestron systems
• Configuration, monitoring, and troubleshooting using (Polycom, Cisco/Tandberg).
• Scheduled conference rooms using EMS software
Contract position through National Capitol Contracting LLC, Arlington, VA
CNC Productions Inc., Washington, DC (September 2011 – November 2013)
Audio Visual Technician
• Support of VTC, video streaming, A/V, and Web Conferencing services using Polycom
• Provide in-room audio, lighting, and video services for various clients and events.
• Trained Technicians on how to clean audio and video equipment and store properly
Audio Visual Solutions, Alexandria VA (2008 - 2011)
Audio/Visual Technician
• Conducted setup and strike of conference and ballrooms
• Ensure equipment is installed according to designated layout.
• Provided technical support while conferences were in session
Westchester Medical Center, Valhalla, N.Y. (2006 -2007)
Operating Room Technician
• Sterilized Operating after procedures
• Maintained sterilization procedures throughout the surgery unit wing
International Media Group, New York, N.Y. (2004 - 2006)
Audio Visual Technician
• Provided operational assistance on remote projects
• Design layouts of audio and video equipment
• Responsible for the day to day maintenance and support of the equipment and systems
• Voice and data equipment and services programming, installation, administration
United States Army, Fort Carson, CO (2001 - 2003)
M1A2 Abrams Battle Tank Crewman
• Assisted in the preparation, operation, and maintenance of communication equipment
• Diagnose, troubleshoot malfunctions, perform organizational maintenance, and on-board direct support tasks
• Used communications equipment to receive and relay battle plan
Education
New York Institute of Technology, Old Westbury, NY
Bachelor of Fine Arts: Mass Communications May 2000
Skills
• Polycom 5000 video conferencing equipment
• Crestron System
• EMS Software
• Tandberg and Cisco video conferencing equipment
• VTC, Webex, and Bluejeans
• Microsoft office
• Windows operating systems
Contact this candidate