Customer Service Manager

Colin Sullivan

Logistics Manager

Linthicum, MD 21090

*************@*****.*** - 608-***-****

Driver, driver trainer, dispatcher, operations manager, terminal manager, warranty administrator, and safety manager

Logistic Manager

USALCO, LLC - Baltimore, MD

October 2013 to January 2015

Responsibilities

Logistics Manager - daily oversight of dispatch, owner operator payroll, company driver payroll, equipment maintenance, safety, outside carrier relations, hiring and training of new drivers, freight bill auditing, customer service, and order entry.

Transportation Consultant

CHS Transportation Consultants - Princeton, WI

September 2009 to September 2013

Transportation Consultant specializing in bulk commodities both hazardous and non-hazardous transported by liquid tank, pneumatic tank, and railcar.

Provided consulting services in the following areas: driver hiring and retention of both company drivers and owner operators, DOT compliance and CSA training, dispatch and operations training, and equipment maintenance.

Region Dispatcher/Safety Manager

Epco Carbon Dioxide Products - Monroe, LA

August 2009 to March 2011

Dispatched multiple terminals involved in the production and distribution of liquid carbon dioxide. Customer service in regards to scheduling and solicitation of orders and resolution of customer service issues. Dispatch of drivers, driver discipline and retention. Scheduling of equipment maintenance.

Safety Management - The hiring and discipline of drivers, shop personnel and plant personnel. Investigation of accidents, workers compensation claims, and unemployment claims. Responsible for all safety training and safety meetings.

Operations Manager

Petroleum Express Mount Belvieu

September 2008 to July 2009

Operations Manager - daily dispatch of drivers, driver hiring, discipline, retention, driver and plant payroll. Customer service, equipment maintenance, auditing of tank wash invoices.

Dispatch/Warranty Administrator/Terminal Manager

A&R Transport - Morris, IL

April 2005 to March 2008

Dispatch - pneumatic bulk tanks, van/reefer dispatch. Customer service, driver payroll.

Warranty Administrator - Managed warranty program for all Class 8 truck and trailers.

Ensured that company was properly reimbursed for any warranty related claims.

Terminal Manager - Fort Worth, TX - managed dry bulk plastics terminal including rail yard and warehouse operations. Hiring and discipline of drivers, driver retention, driver training, driver and warehouse payroll. Customer service. Scheduling of equipment maintenance.

Dispatch/Operations

Superior Carriers - Oak Brook, IL

November 2002 to March 2005

Oak Brook, IL

Central Dispatch/Terminal Dispatch

Central Dispatch - dispatched 11 terminals primarily on the eastern seaboard, scheduled tank washes and p/u and delivery appointments. Ensured proper equipment was utilized in relation to product being transported. Customer service.

Terminal Dispatch - dispatch at terminal level, scheduled tank washes, equipment maintenance, p/u and delivery appointments. Ensured proper equipment utilized for product being transported. Driver hiring, discipline, retention, and driver training. Customer service.

Driver/Driver Trainer/Terminal Manager

North Coast Tank Transport - Richfield, OH

June 1980 to August 2002

Driver - loading and unloading of both hazardous and non hazardous products.

Driver Trainer - training of new hires and refresher training for drivers in the safe handling and transportation of hazardous and non hazardous products. Instruction on both DOT and company policies and procedures.

Terminal Manager - Daily operations of terminal, budgeting, driver hiring, discipline, and retention. Management of both shop and tank wash. Customer service

Education

Bachelors in Business Management

Hiram College - Hiram, OH

Skills

• Both local and long distance • Excellent geographical knowledge of

• dispatch. continental United States and

Canada. Excellent working

knowledge of DOT regulations in

regards to H.O.S., and equipment

Maintenance.

• Experience in liquid and dry bulk,

• Terminal Management involving cryogenics, dry bulk, liquid bulk, and van and reefer.

• Experience in safety management

• Safety Management including driver hiring, training and

retention. Accident investigation experience, working knowledge of OSHA and Workers Comp.

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