Network / System Administration
Resume:
PUNZALAN, MARK ANGELO T.
* **** **. **** ***** * &3 Subd. Pinagbuhatan Pasig City
********.******@*****.***
Objective:
To have a career that will utilize my knowledge, leadership and interpersonal skills
through exhibiting superb technical skills, team efficiency and personal effectiveness in a leading goal-
oriented company where rewards are competitive, my colleagues are competent, success oriented and
with much collegiality, opportunities for personal and professional growth are largely present and my
values for success, respect, service and self-development will be fulfilled.
Educational Background:
TERTIARY AMA Computer College
Bachelor of Science in Computer Engineering
2014 up to present
Lyceum of the Philippines University
Bachelor of Science in Computer Engineering
2005-2011
Work Experiences:
• Technical Support Representative
Alorica Philippines Inc. (Dec 2013 to Mar 2014)
-Identifying the problem within the network
-Providing solutions to the problem within the network
-Providing information to the customer that is related to the network
-Helping the customer using a remote access to figure out what is happening to their
side
-Assisting customers in configuring their emails to their email clients
• Technical Support Representative
Startek International Limited (Sep 2012 to Mar 2013)
- Identifying the problem of the internet connection and make the customer connection
work
- Ensure the stability of the speed connection
- Removing viruses and worms in the computer of the customer
- Teach customers on how to use some applications and operating system
- Give support to mail services of the customer
- Responsibility to answer the questions of the customer in regards with their computer
problem, internet connection, network devices, internet security, mail services, and
products
- Report same problem that happens in the same area
- Teach customers on how to connect to the internet, use mail services in their electronic
gadgets.
- Report anomalies such as hackers and reported accounts
• Freelance Computer Technician/Network Technician
-Handles all computer repairs, installation of network routers, setting up wi-fi connection,
and building up a computer café.
-Also creates posters and banners for advertising.
Seminars/Trainings Attended:
• Introduction to PIC
Lyceum of the Philippines University
August 2008
• Building Work Ethics and Value Enhancement
Lyceum of the Philippines University
July 2010
• Statistical Process Control
Lyceum of the Philippines University
June 2010
• IC Manufacturing Process
Lyceum of the Philippines University
September 2010
• Free Space Optics Technology
Lyceum of the Philippines University
October 2010
• PIC16F84A Microcontroller Seminar
Lyceum of the Philippines University
March 2011
• Cloud Computing
Lyceum of the Philippines University
March 2011
• Call Center Training
Pierre and Paul Solutions
August 2012
Related Skills:
Software: Visual Basic, C, Assembly Language, HTML, CSS, Adobe Photoshop, Flash Animation,
Graphics Animation, Auto Cad, Diptrace PCB Cad, Target 3001 PCB Cad, MATLAB, MPLAB,
Mikrobasic Microcontroller Compiler, Packet Tracer, Linux Embedded, GUI of different routers,
Windows OS (XP, Vista, 7, 8), MAC OS (10.7 Lion, 10.8 Mountain Lion), Ubuntu OS, Android OS
and Cisco Systems Networking
Others: PC and Electronics troubleshooting, Electronics designing, Logic Controller designing,
Microcontroller designing, PC Networking, System Administration, Network Security, PLC,
Sensors, Device Flashing, Networking devices, Critical Thinking, and Good Communication.
References:
Lunie Mae Bangsara, CPE
Engineering Instructor
AMA Computer College
Benson Gomez
Senior Technician
Tysons Global Exchange Inc.
Engr. Rowel Guerrero
Software Engineer
AIG Inc.
I hereby declare that the above information are true and accurate to the best of my knowledge
and belief.
Punzalan, Mark Angelo T.
Applicant
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