Customer Service Project

Vignesh Kumar R 91-909*******

Business Analyst vigneshravichandran.r@gmai

3+ years exp l.com

To deliver my duties in a challenging environment, where the thirst of

knowledge is accomplished, thereby the best contribution is done to the

growth of the company and me.

CURRENT PROFILE

. Insights of Business Process Improvement, Process implementation,

Business Analysis.

. Project Management

. Testing and Implementation

. Team coordination

Experience

Designation: Business Analyst (From April 8/2013 to Present)

Company: Logicsoft International Private Limited as Business Analyst

Location: Chennai.

ROLES AND RESPONSIBILITIES:

. Gathering client requirements and testing.

. Providing troubleshoots to Client side issues and concerns.

. Analytical and documentation skills accompanied by problem solving

skills.

. Identify Process Bottlenecks and implementing new and improved

processes.

. Working on Functional Requirement Document and implementing the

same in the process.

Designation: Senior Consultant (From September 13/2010 to March 31/2013)

Company: Sutherland Global Services,

Location: Chennai.

ROLES AND RESPONSIBILITIES:

. Live customer interaction with Wireless and other Connectivity

Queries.

. Assisted in the training of new customer service representatives

and associates.

. Assisted customers by the troubleshooting methods, raising and

addressing tickets.

. Promoted to Team Lead based on the performance.

Course Institution Board/University Year of Aggregate

Completion

Pandiyan Saraswathi Anna University,

B.Tech[I.T] Yadav Engineering 2010 68%

College, Sivaganga Chennai.

Devasakayam Tamilnadu

HSC Matriculation Higher State Board. 2006 78.08%

Secondary School,

Madurai

SSLC K.A.C.A Arunachalam Tamilnadu

Higher Sec. School, State Board. 2004 82.6%

Madurai

. Completed Diploma in .Net at NIIT from Chennai.x

. Pursuing MBA with specialization in Technology Management.

Operating System : Windows XP/07, DOS

Languages : c, C#, Asp.NET

Database : SQL Server 2005.

Web Programming : WCF, WPF, ASP.NET, ADO.NET.

Web Designing : XAML

ACADEMIC PROJECT:

Title: MINING PROJECTED CLUSTERS IN HIGH

DIMENSIONAL SPACES

Duration : 3 Months

Team Size : 2

Platform : C#, .Net

Description: Mining Projected clusters motivate to propose a robust

partition distance-based on the K-means algorithm, with the computation of

distance restricted to subsets of attributes where object values are dense.

Algorithm is capable of detecting projected clusters of low dimensionality

embedded in a high-dimensional space and avoids the computation of the

distance in the full-dimension space. The suitability of proposal has been

demonstrated through an empirical study using synthetic and real data sets.

KEY PROJECTS HANDLED AND RESPONSIBILITIES

Project Co-ordinator with client Food Safety and Standard Authority of

India, Chennai Location.

o Study the current state of the process

o Interacting with the client for requirement gathering, designing and

reporting.

o Preparing test scenarios. Work with the testing team to prepare the

testing plan and reviewing

o Creating Change Request Documents.

PERSONALITY TRAITS

o Comprehensive problem solving abilities

o Verbal and written communication skills

o Willingness to learn

o Team Facilitator

PERSONAL INFORMATION

Date of Birth : 25-September-1989.

Nationality : Indian

Linguistic Proficiency : Tamil, English

Address : 7/4, Singaragarden 8th lane, Old Washermenpet, Chennai -

600021.

Mobile : 91-909*******

Email : *******************.*@*****.***

Hobbies : Cricket, Music, Volleyball

I hereby assure that all the above furnished details are true to the

best of my knowledge and belief.

Date: Yours truly,

Place: (R. VIGNESH KUMAR)

OBJECTIVE

ACADeMIC sUMMARY

Technical Skills

DECLARATION

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