Home based jobs

A Sneha Latha

E-mail: **********.******@*****.*** Phone: 984******* / 984*******

**/**, ******* *****, *************, Chennai 600 041

WORK EXPERIENCE

VTechSeva September 2014 - till date

(Work from Home)

. Customer Management

. Cold calling and generate opportunity

. Maintain a Report on the daily calls made

. Maintain a set of database and generate requirements and update the

same on regular intervals

. Send the proposal for customers and follow-up for the payments

. Striding and pitching to win new business

. Build solid relationships within the account and act as point person

for customer issues and concerns

. Generating new business

. Developing strong customer satisfaction via phone

. Effectively forecast business

Veeras Infotek Private Limited June 2008 - September

2014

Manager - Business Value

. Customer Management

. Cold calling and generate opportunity

. Maintain a Report on the daily calls made

. Maintain a set of database and generate requirements and update the

same on regular intervals

. Send the proposal for customers and follow-up for the payments

. Striding and pitching to win new business

. Coordinate with the support team and the customers for the calls

logged

. Call the customers on after sales and ask them about the feedback

. Build solid relationships within the account and act as point person

for customer issues and concerns

. Develop account plan outlining

. Generating new business

. Developing strong customer satisfaction via phone

. Effectively forecast business

. Meet annual quota

Fourth Dimension Technologies Pvt Ltd October 2000 - May 2004

Service Coordinator

. Resolve help desk service calls using documented procedures

. Support IT staff members on support work

. Manage Help Desk responsibility and resource allocation

. Handle routine Help Desk calls to ensure timely resolution as per

Senior Management's Service Level Agreement

. Handle Help Desk ticketing system

. Solve routine issues and escalate complex issues based on priority

. Ensure customer satisfaction through continuous status information

. Develop and manage internal and external support documentation

Klenzaids Bioclean Devices Pvt Ltd January 1999 -

September 2000

Service Coordinator

. Resolve help desk service calls using documented procedures.

. Support staff members on support work

. Manage Help Desk responsibility and resource allocation

. Handle routine Help Desk calls to ensure timely resolution as per

Senior Management's Service Level Agreement

. Fixing appointments and planning outstation tours for support team

. Solve routine issues and escalate complex issues based on priority

. Ensure customer satisfaction through continuous status information

. Develop and manage internal and external support documentation

. Coordinating with factory and vendors for order execution

MFPL Fluorine Products Ltd January 1993 - December 1998

Accounts Assistant

. Maintain Ledgers

. Cash maintenance

. Assisting in finance planning

. Follow up for payments & Government Statutory Form

. Filling monthly Sales tax & Central Excise returns and stock

statements to Bank

. Coordinating with factory and vendors for order execution

. Raising and sending invoices to Customers

QUALIFICATIONS

. Excellent verbal (via telephone) and written (via email) communication

skills

. Ability to build strong rapport, establish trust and credibility

through a consultative approach, and balance

. Assertive sales follow-up without being overly aggressive

. A self-starter who can effectively work within a strong team culture

. Time Management skills -- able to manage multiple priorities

effectively

. Bachelor's degree

. Experience in selling IT Hardware, software and professional services

. Proven ability to close business via phone

. Have got Special Recognition Award for 2012-13

. Professionalism and a steady head

. Know English, Tamil, Hindi & Malayalam

. Maintain excellent customer relationships and retain over 80% of the

customers on the renewal front

EDUCATION

B.Sc. Geography 1993 - 1996

University of Madras

REFERENCES

References available upon request

Date:

Chennai

A Sneha Latha

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