Management Quality Assurance
Resume:
Shailendra Kumar Richhariya
**********.**********@*****.***
An experienced IT leader with over 17 years of experience leading a team
of 50+ globally diverse professionals, delivering key Quality Assurance,
operations/IT service management capabilities at PwC and EMC Corporation.
Skillfully building and leading teams, driving key strategic initiatives
to achieve high quality results. Led multiple projects simultaneously and
delivered successfully within a margin of 5% effort slippage. Managed
budgets of over $5 million, and steered significant productivity
improvement initiatives.
KEY CREDENTIALS:
Quality Assurance Management Process and Service Improvements
Service Strategy & Delivery Strong people management
Global team management Strong communication skills
Resourcing and Budgeting Incident, Problem and Change management
Capacity and performance management QA Strategist and Test Architect
ACCOMPLISHMENT/HIGHLIGHTS:
. Over 15 Years of Quality Assurance Management with hands on experience
in Test Management (HP Quality Centre/ALM), Automation Testing (perl,
jython and QTP), Performance Testing (HP LoadRunner) and Manual
Testing
. Successfully transitioned critical Quality Assurance projects and
support to diverse teams with minimal issues
. Managed delivery of several business critical QA projects on time and
within budget
. Experienced QA Strategist while delivering product through complete
SDLC models
. Proven leadership; effectively led over 50+ globally dispersed
resources across US, Europe and India
. Delivered Service Support (L2 and L3) in 24/7/365 model
. Forecasted, allocated and managed budgets of $5 Million annually
. Application Availability, Scalability and Stability improvements for
various critical applications
. Successfully implemented several process improvements and productivity
improvement initiatives
. Led QA for EMC's flagship products such as Centera, Centera Virtual
Archive and Atmos CAS
PROFESSIONAL EXPERIENCE:
Current Employer: Tata Consultancy Services
Duration: 1997 - till date
Client: PricewaterhouseCoopers LLC (PwC), Tampa, FL
Duration: 06/2011 - current
Role: Service Delivery Manager
Responsibilities:
. Managed budget of $4 million annually and a global team of over 40
resources and maintain 24/7/365 coverage
. Responsible for Budgeting, Planning, Estimation and Scheduling testing
for critical applications
. Implementation of processes across three line of business of PwC i.e.
Tax, Assurance and Internal Firm Services (IFS)
. Define, collect metrics data and conduct weekly reviews of Service and
Quality Delivery, SLA Targets and Achievements with Client Leadership
and my Organization's Management
. Responsible for automation strategy and identifying regression tests
that need to be automated
. Member of functional body for making Production go-no go decisions
based on issues found during testing
. Mentoring teams to improve productivity by identifying opportunities
for process automation, simplification and reuse.
. Drive Escalation and Issue resolution through Service Improvement
Plans to stabilize Application Performance and stability of services
provided
. Practicing operational excellence through implementation of best
practices in the area of Incident Management, Release Management, SLA
Management, Problem and Change Management
Client: EMC Corporation, Hopkinton, MA
Duration: 04/2005 - 05/2011
Role: QA Program Manager
Responsibilities:
. Managed budget of $5 million annually and a global team of 50+
resources
. Define, collect metrics data and present to key Organization
Leadership on weekly basis
. Responsible for Planning, Estimation and Scheduling testing for EMC's
CAS line of products
. Test Architect for new features of evolving EMC's CAS products
. Used and refined Agile Methodology for planning and tracking of
milestones using mingle tool
. Developed and refined test standards, strategies, test plan, test
scenarios and test cases
. Responsible for automation strategy and identifying regression tests
that need to be automated
. Member of major functional bodies including Change Control Board for
making decisions on issues found during testing
. Reviewed Technical and User manuals, and provided feedback to
Technical Documentation team
. Performed load testing, endurance testing and envelope testing
Achievements:
. Received Platinum Star Award for successfully executing CVA1.0 program
in time
. Received Gold Star award for successfully managing Grimbergen program
and onsite/offshore coordination
Client: Motorola Inc, Bangalore, India
Duration: 10/2003 - 03/2005
Role: QA Lead
Responsibilities:
. Report test execution progress and defects to Management on a regular
basis
. Responsible for Planning, Creating and Executing test cases for
Motorola's CDMA product line
. Testing of Cisco PDSN and Cisco AAA products integrated to Motorola
CDMA2000 mobile network
. Automation of regression tests using Perl scripts
. Participated in functional and technical documents meetings.
Client: Lucent Technologies, Milpitas, USA
Duration: 08/1999 - 09/2003
Role: Foundation QA Lead
Responsibilities:
. Developed and executed test cases for Lucent's Voice Information
System (VIS) and reported bugs using bug tracking tool clearDDTS
. Used tools such as Hammer VB and Procomm scripts for automation
. Reviewed Functional Specs and technical documents and prepared use
cases
. Performed troubleshooting of potential defects and communicated with
developers for quick solution
. Conducted requirement analysis and development of new features for
VIS's Management products
. Used Pro*C and panel plus tool (GUI tool) for development
Client: American Express Bank, Poole UK/Taiwan
Duration: 12/1997 - 07/1999
Role: Development Lead
Responsibilities:
. Key member of American Express Y2K compliance team
. Performed Requirement Analysis, Project Planning, Estimation and Co-
ordination with onsite/offshore team
. Conducted date analysis for Y2K compliance and developed key features
such as Funds transfer, Cash withdrawal, Intra-Bank transfer, Balance
inquiry and Reverse transactions
. Prepared Analysis and Design documents
. Managed code fixes and track defects
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