Customer Service Maintenance
Resume:
*** ******** **** ***** 770-***-****
Gay, GA **218 Cell 770-***-****
**********.*****@*****.***
Kathy Cunningham
Professional
Summary
Dedicated manager with over twenty years of experience in Quality Management including
Maintenance Planning, Scheduling, Recordkeeping, Maintenance Programs, Safety knowledge,
Inventory, and Customer Service satisfaction.
Audited various Engineering documents to ensure correct tracking requirements, procedures,
references, parts requirements and repetitive tracking was documented. Ensured computer
system tracked accordingly.
Extensive knowledge of Aircraft, Powerplant, and Landing gear configurations, back to birth
research, compiling disk sheets and AD compliance.
A&P Mechanic. Excellent technical knowledge including FAA regulations, IPC’s, CMM’s,
Maintenance Programs, and Airworthiness Directives.
Experience with various software applications: AIMS, Sabre/Flitetrac, Ultramain, Citrix, InForm,
Microsoft products including Excel, Word, Access and Powerpoint.
Enter Maintenance Requirements in the computer tracking database including Airworthiness
Directives, Maintenance Program changes, engineering orders, component tracking
requirements, and company directives.
Zodiac Aerospace Americas
07/2014-1/2015 College Park, GA
Inside Sales Customer Service Rep
Is the primary point of contact to the customer and responds to all customer requests
Effectively generates reports and analyzes comparative sales and other historical data via
reporting applications (Hyperion, M3 and Excel) to monitor trends and identify sales
opportunities. In particular, investigate the M20 sales that vanished based on historical data
with the customer, and strives to recover some of them
Collects and communicates causal data and account related intelligence as applicable to ensure
inventory is properly stocked – working closely with Forecasting/Planning and Field Sales.
10/2005-03/2014 World Airways Peachtree City, GA
Manager Technical Operations Systems
Audits Engineering documents Airworthiness Directive Assessments, Maintenance Program
changes, Engineering Orders to ensure correct procedures and scheduling requirements,
required parts, and manpower are documented.
Managed implementation of Maintenance and Engineering application; Ultramain and InForm.
Created training manuals and conducted (managed) live training.
Inducted and bridged aircraft into the Maintenance Program which included airframe, landing
gear and powerplants. Entered Maintenance Requirements and ensured the forecast is correct
before presenting to the FAA.
Research and set-up new and time limited components in the computer tracking system.
Maintain aircraft configurations in the software system.
03//2001- 10/2005 World Airways
Manager Maintenance Planning/Aircraft Records
Oversee aircraft modification requests from the customers including SonAir, US military, Oprah,
and various other contracts. Ordered materials and parts, monitored engineering, sought out
specialized services to ensure contract date was met.
Developed yearly budget requirements for Maintenance and ensured that budget guidelines
were met.
Directs and coordinated activities of workers involved in analyzing and planning Airworthiness
Directives, Heavy Maintenance Check packages, log pages, and component records.
Sourced maintenance vendor facilities. Negotiated and executed contracts to ensure
requirements are met with the highest value of cost savings.
Responsible for ensuring Aircraft records were maintained in accordance with current FAA
regulations and World Airways policies and procedures.
1999-2001 Pratt & Whitney Atlanta, GA
Quality Engine Records Analyst
Responsible for Technical Acceptance of records for JT8D engines and 727’s purchased from
Delta Airlines. Ensure applicable Maintenance program requirements were accomplished.
Negotiate contract discrepancies and amendments for P&W.
AirTran Airlines
1999-1999 Atlanta, GA
Auditor
Audited company internal, Repair, Station, Fueling, and De-Icing vendors
TransMeridian Airlines
1998-1999 Atlanta, GA
Heavy Maintenance Planner/Inspector/Auditor
ValuJet Airlines/AirTran
1995-1998 Atlanta, GA
Manager Quality Assurance
Private Jet
1992-1994 Atlanta, GA
Maintenance Planning/Records Clerk
21 Victor, Inc.
1981-1998 Jonesboro, GA
General Aviation Maintenance Repair Shop & Flight School Owner
Extensive customer service. Grew flight school clientele by marketing with flyers, newspaper
ads, offering special deals, and ensuring aircraft were safe and airworthy.
Managed budget
Grew client base by 60 customers. Marketed services and sales of aircraft parts
Maintained Inventory.
Licenses &
Airframe and Powerplant License
Certificates
Private Pilot
Douglas Supplemental Inspection Program, Douglas Aging Aircraft Program, Boeing Airline
Maintenance Program Development
ETI Group Quality Standard & Auditor Training
Baker Communication Exceptional Customer Service & Exceptional Management Skills
Delta Airlines Human Factors
Delta Airlines Administrative Action Decision Tool & Maintenance Error Decision Aids
Boeing Production Planning Requirements for Maintaining Continued Airworthiness
Previous Software Experience:
Ultramain 81E, CMS, TOPPS, InForm, InForm Web Portal, AIMS,
Sabre, Microsoft products including Excel, Powepoint, Word,
and Access, Lotus Notes
Contact this candidate