RICHARD A. OWENS

Address: Smith s Station, Alabama 36387

Phone: 706-***-****

Email: acobuc@r.postjobfree.com

SYSTEMS/DATA ANALYST ~ DATABASE ADMINISTRATOR

QUALIFICATION SUMMARY

Solutions-focused, highly analytical, and tenacious professional, offering more than 10 years of successful experience in developing and implementing programming and design to contribute to the growth and advancement of the organization. Equipped with high intellectual capacity and known for creative approach in generating strategic plans and ideas, while focusing on client requirements and business demands. Hands-on project manager, with track record of success in conceptualizing and developing innovative procedures and systems to realign project plans, streamline operations, and increase efficiency. Recognized for excellent leadership, communication, multitasking, and organizational skills; capable of managing and accomplishing tasks within both independent and collaborative environments.

AREAS OF EXPERTISE

Strategic Project Management

Requirement and Business Analysis

Database Administration

Network and Server Support

Training and Development

Software Automation

Continuous Process Improvement

Data Integration

Problem Resolution

Applications Installation and Configuration

PROFESSIONAL EXPERIENCE

InterCall, Valley, AL

SENIOR REVENUE ASSURANCE ANALYST ~ DATABASE SPECIALIST 2009 2014

- Served as a primary point of contact, liaising between the RA/Finance and the Reporting Team during the creation of agile reporting solution for RA using Business Objects Universe Designer, Web Intelligence, and Data Services ETL Designer

- Closely monitored and administered the Business Objects to guarantee that all of Revenue Assurance (RA) and Finance Reporting needs were addressed

Key Highlights:

- Streamlined the revenue audits through implementation of manual and automated processes, which included:

- SharePoint lists, sites, workflows, and document repositories to collaborate Finance activities

- Monitoring solutions to capture the month-end activities which included usage collection, rate to volume variance, and revenue margin analysis

- ETL solution to capture electronic Web Costing data from vendor invoice to InterCall biller

- Rendered technical leadership and guidance to the implementation of MetraTech (MT), which entailed coding SQL procedures to compare rates between ACE and MT systems and exempt flags; coordinating with project management and development teams; and analyzing MT reporting requirements to ensure revenue

- Significantly contributed in the design of the entire reporting solutions, including database objects, ETL, reporting universe, and automated scheduled reports.

TSYS, Columbus, GA

SENIOR CLIENT SERVER ANALYST, IT PROJECT OFFICE 2001 2009

- Provided expert back-end application support to the Planview software and Business Object reporting application

- Maintained hands-on involvement throughout application implementation, infrastructure testing, and performance tuning, in collaboration with vendor and third-party consultants

- Directed the installation of Planview browser-based application, which involved configuring settings and security in registry, DCom, and file system as well as migrating Web pages to all environments

Key Highlights:

- Efficiently served as an application database administrator; leading key technical projects, which included

- Formulation of PL/SQL scripts, stored procedures, functions, triggers, and various other Oracle objects to:

- Manual and programmatic scheduling of DBMS jobs

- Administration of database schema datapump export/imports

- Migration of Oracle database interfaces, hot fixes, and custom ETL enhancements to all environments (Development, Test, UAT, and Production)

- Strategically directed the automation of XML feed to corporate MS SharePoint site; thus, enabling display of current ETL status

- Successfully enhanced the datamart availability by developing parallel datamart load solution

SENIOR PROCESS IMPROVEMENT ANALYST, IT PROJECT OFFICE 2005

- Efficiently fulfilled liaison functions between business and technology groups in support of the TSYS Time Tracking (T3) system

- Dealt with and operated several TSYS managed databases in writing and scheduling SQL Server DTS packages; presenting ad-hoc report; troubleshooting errors; preparing reporting interface for the executive management; and providing overall T3 support

Key Highlights:

- Guaranteed that the TSYS management needs were appropriately addressed and implemented into T3, in coordination with the Development Team

- Expertly utilized MS Project Central in formulating and importing daily data feed from TSYS E-Business to T3 through collaboration with other TSYS groups

EARLIER CAREER

TSYS, Columbus, GA

PROJECT MANAGER, E-BUSINESS SERVICES

Computer Services Group of Georgia, Columbus; Phoenix, GA

SOLE PROPRIETOR

Computer Solutions, Inc., Dothan, AL

SYSTEMS/NETWORK ENGINEER

Custom Application Development, Dothan, AL

SELF-EMPLOYED HARDWARE AND SOFTWARE SPECIALIST

Wallace Junior College, Dothan, AL

COMMUNITY SERVICE INSTRUCTOR

Southern Business Systems, Dothan, AL

SOFTWARE SERVICE REPRESENTATIVE

Texas Instruments, Houston, TX

MANUFACTURING TECHNICIAN

EDUCATION

Associate of Science in Computer Engineering Technology

Tampa Technical Institute ~ Tampa, FL

Associate of Arts in General Studies

St. Petersburg Junior College ~ Tarpon Springs, FL

PROFESSIONAL DEVELOPMENT

HTML, e-Business, Data-Driven Websites, Web Graphics, ColdFusion, JavaScript, and CGI

Troy State University ~ Phoenix City, AL

Data Processing and Calculus

Houston Community College ~ Houston, TX

TECHNICAL ACUMEN

Software : Business Objects (Data Services ETL Designer, Universe Designer, WebIntelligence) ~ Plainview (Backend) ~ Oracle PL/SQL ~ Informix ~ UNIX ~ MS SQL Server ~ Transact SQL (MS) ~ Microsoft SharePoint ~ Microsoft Office Suite ~ Microsoft Project ~ Microsoft DOS

Hardware : Repair, Maintenance, and Installation of Computer-Related Hardware

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