Customer Service High School

JELENA FURUNDZIC-MARCOTTE

FURUNDZIC

*** ******** ***** **********, ** 60446 815-***-**** *******@*****.***

IL MIZZ

Objective

To secure a challenging and exciting position in a stimulating environment where I can effectively utilize my

customer service, leadership and interpersonal skills, making a positive contribution to the organization.

Profile

Customer service, analyzing and maintaining data, billing, data entry

Experience in troubleshooting and training

Working knowledge of Microsoft Word, Excel, Outlook

Fluent in Serbian

WORK EXPERIENCE

WHEELS, INC., Des Plaines, IL May 2004 to present

Specification Analyst

Set up, proof and certify vehicle data coming in electronically from Chrome, a third-party database

Capture and interpret the manufacture’s vehicle specification data

Challenge the manufacturer and/or Chrome when inconsistencies in the data are discovered

Maintain the pricing accuracy across many manufacturer vehicle lines

Process all updates for specifications associated with the data

Created model-editing reference tool for systems not compatible with Chrome

Send notifications to Account Executives on major changes that affect the client order templates

Manage manufacturer invoice reconciliation on a daily basis

Set up edits in the system to accommodate client special incentive programs

Assist with training new hires

Assisted IT with testing programs created to receive third party data

Communicate with the Order Specialist Team to resolve manufacturer/setup issues for order rejects

Respond to internal and external customer inquiries in a timely manner

WHEELS, INC., Des Plaines, IL 1999 to 2004

Order specialist

Manually set up and maintained General Motors and Hyundai models and their options, edits and

pricing for ordering, both for our internal order system and online order system provided to our

clients

Placed high-volume fleet orders per client specs for drivers in the U.S, Canada and Puerto Rico

JELENA FURUNDZIC-MARCOTTE

FURUNDZIC

317 RICHMOND DRIVE ROMEOVILLE, IL 60446 815-***-**** *******@*****.***

IL MIZZ

Attended manufacturer product reviews yearly to aid in model setups

Checked incoming orders for accuracy; analyzed transmittal reports when orders rejected

Deciphered and resolved factory rejects via communication with manufacturers and internal

departments

Processed foreign manufacturer invoices daily and resolved invoice rejects

Processed order changes/cancellations, Dealer Change Requests

Performed a rotation in the department call center as a subject matter expert on vehicle specifications

Created ordering templates per client-provided specifications

EDUCATION

INTERCOAST COLLEGE, Irvine CA

Paralegal Certificate, 1999

PROSPECT HIGH SCHOOL, MT. PROSPECT

DIPLOMA

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