Customer Service Technician

Charles Carroll 865-***-****

*** ****** ****, *********, ** 37752 **********@*****.***

Professional Profile

A highly skilled technical professional with 20 years of experience in a wide range of technical disciplines. I have a

strong mechanical aptitude and have a Master Automotive Technician certification and an Advanced Engine

Performance certification from ASE. I have a Bachelor degree in electronic engineering and am experienced in PC

board component level troubleshooting and PC board rework. I am always striving to be the best in all that I do. I

learn quickly, work diligently, and maintain the highest level quality control. I am comfortable in dealing directly with

others and have proven leadership ability.

1. Strong mechanical aptitude 4. Experienced in various types of process

control such as PLC, Soft Starts, and

2. Experienced in using a wide range of

Belt controls.

electronic test equipment such as

1. Able to perform maintenance and

DVOM, spectrum analyzer, and

oscilloscope. repairs while complying with the highest

industry and governmental standards.

3. Experienced in using a wide range of

1. Experienced using a variety of printed

mechanical tools and fabrication

equipment such as hand tools, welders, circuit rework equipment such as

grinders, drill press, and lathes (spindle infrared, hot air, and traditional hot iron.

and axis). 1. Fast Learner

1. Experienced in gas detection, 2. Self-Motivated

instrument calibration, maintenance, 2. Able to follow directions and respond

and instrument repair. positively to criticism.

1. Experienced in fixed gas monitoring, pc 3. Experienced in the use of precision

interface, system troubleshooting, and measurement tools such as dial

repair. indicators, calipers, and micrometers.

Professional Experience

Carroll Engineering Company, Harlan, KY

11/2004 - Current

Electronics Technician

Achievements:

1. Have maintained the highest level of efficiency

1. Have maintained the highest level of quality

1. Have proven my ability to learn new things and master them

Responsibilities:

1. Troubleshoot and repair electronic circuits on various types of mining and safety

equipment

1. Test, calibrate, and maintain personal and fixed gas detection equipment

1. Instruct customers and co-workers on the use and maintenance of various types of mining

electronic and safety equipment

1. Ensure that manufacturer and governmental standards are being met in my repairs and

ensure that the same level is being maintained by my co-workers

1. Maintain detailed logs of failures and repair procedures

2. Train newly hired personnel in repair procedures and best practices.

Elite Auto and Truck Care, Knoxville, TN

3/1997 – 11/2004

Shop Foreman and Lead Technician

Achievements:

2. Obtained Master Auto Technician certification

2. Obtained Advanced Engine Performance certification

2. Promoted to Shop Foreman

Responsibilities:

2. To repair and maintain customers vehicles to OE specifications

2. To provide leadership and assistance to other employees

2. To ensure all work was being done on time and quality levels were maintained

2. To interact with customers in ascertaining their automotive concerns and explaining repair

procedures and charges

3. To enact procedures and best practices to ensure a safe work environment

Carroll Engineering Company, Harlan, KY

5/1994 – 3/1997

Equipment Refurbish Technician

Achievements:

3. Maintained a high level of efficiency

3. Exhibited a strong work ethic

3. Exhibited the ability to do high quality work

Responsibilities:

3. To clean and refurbish equipment used in underground coal mining

3. To maintain a high level of quality and strive to bring equipment to like new condition

3. To repair all cosmetic and structural damage to equipment

3. To keep detailed logs of repairs and time used to repair

4. Worked with technicians in the testing, repair, and manufacture of electro-mechanical

equipment and lighting systems

Education

ITT Technical Institute, Knoxville, TN

Bachelor of Applied Science in Electronic Engineering Technology

Highest Honors

03/2000

References

References are available upon request.

Contact this candidate