Customer Service Representative
Resume:
Debra Walton
PO Box *****
Oklahoma City, OK ****3
405-***-**** (cell) 405-***-**** (hm)
*****.*******@*****.***
Skills Summary
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Microsoft Office Products ICD-9 & CPT coding
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Data Entry : 7,000 KSPH Cash Handling
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Attention to Details Customer Service
Experience
Taco Bell, Oklahoma City, OK
Assistant Manager Oct 2014 – January 2015
Prepared food, prep food, count safe & registered, maintained smooth daily operations, reviewed sales
reports & financial statements, measured productivity & cost efficiency. Managed staff schedules & work
assignment.
Xerox, Oklahoma City, OK
Customer Care Assistant May 2013- Oct 2014
Responds to customer inquiries in a call center environment, telephone, complaints, researches, & resolve
inquiries, & log customers calls. Process payments, communicates appropriate options for resolution in a
timely manner, informs customer about services & available upgrade.
WAL-MART, Paris, TX
Service Associate, March 2011- June 2012
Provide information about products & services. Took & recorded orders. Received & process incoming
phone calls. Record details of customer inquiries, & comments .Ensured that the appropriate changes
were made to resolve customers concerns. Determined possible causes of customer complaints, identified
areas for improvement.
TMIC, Paris, TX
Sales Associate, Oct 2009- April 2011
Out-bound calls to clients, to learn business & exceed their marketing goals. Our performance based
approach to telemarketing ensures that our clients get the best possible results.
ACE CASH EXPRESS, Oklahoma City, OK
Customer Service Representative, March 2008- Oct 2009
Answer customers public inquires; help co-workers in resolving problems, & completing work. Process
loan applications, verify checks with maker & bank. Wire transfer monies.
Education
WRIGHT BUSINESS SCHOOL, Oklahoma City, OK, Medical Insurance Coder, Dec 2005-Oct
2006
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