Customer Service Representative, HR Manager, Team Lead, Supervisor

Kim Richmond - **** Madison Ave. Sheffield Lk, Oh. 44054: 440-***-****

Summary:

Over 16 years experience in a broad range of audit, customer service & administrative

positions with expertise in: Bank laws, Customer interaction skills, Various audit functions, Journal

entries, Project management, Planning/Organizing, Check processing, Preperation of legal

requests.

Professional Experience:

2013 - 9/01/2014 Teletech Supervisor: (Nissan)

•Oversee the collection of documents for the legal processing

•Direct special projects and requests

•Compile numbers for various end of month reports

•Coach agents for improvement

Conduct team meetings

Teletech: Customer Service Representative (2010-2013)

•Check processor & customer service representative

•Dispute Resolution Team Support Agent (Processing all Legal, Attorney letters, Attorney General

letters, Department of Motor Veh's, Customer letters, etc. -preparation for decision making

& court reporting).

2006 - 2008 Immediate Phamacuetical Services "IPS"

• Human Resource Manager

•Administrative support for the President, Vice President, IT and Web designers.

•Weekly payroll and payroll exceptions corrected, payroll reports to Administrators.

•Hiring and backround checks.

•Benifits explanation to employees and contact phone numbers.

Scheduling and organizing events.

1995-2006 Federated Dept. Stores formerly (May Dept. Stores) Sheffield Center, Lorain,

Ohio.

Assistant Internal Auditor (1998-2006)

• Performed audits of all bank functions for all audits.

• Prepared the official journal entries presented to the audit committee on a

monthly basis.

• Discussed results of written audit reports with managers of internal

departments & offered solutions.

• Trained clerical auditors of my job functions & promoted to Senior Lead.

• Traveled abroad & supervised store openings from west coast to east

coast

• Compiled all contact phone numbers & addresses of CEO"S from west

coast to east coast for "Disaster Recovery Book" on a monthly basis.

Credit Bureau Corrections Clerk (1997-1998)

• Processed corrections to major credit bureau agencies on any errors

reporting, after review.

• Trained clerical reps of job functions & promoted to Lead.

Customer Service Representative (1995-1997)

• Promoted to Senior Rep.& oversaw floor operations.

• Handled supervisor calls, monitored productivity of reps & advised results.

•Received calls from customers with complaints of billing errors & store issues for resolution or

direction to rectify situation.

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