Customer Service Manager

Location:

Posted:

February 15, 2015

CLINTON C. BENARD JR

Norcross, GA 30093

*********@*****.***

PROFILE

Technical professional with career in computer technology and network design and maintenance. Experienced

manager, able to balance technical issues with business management. Cultivator of positive customer and business

relationships.

PROFESSIONAL STRENGTHS

• Avid interest in current state-of-the-art computer technology.

• Knowledge of PC software/hardware compatibility specializing in Microsoft Windows environment.

• Communication skills demonstrated by extensive customer service technical assistance.

• Providing time and money-saving solutions for business.

RELEVANT EMPLOYMENT

• Installed, diagnosed, repaired, and upgraded computer systems and software. Consulted, set-up, and maintained

small business Windows LANs. Built custom PCs with latest generation technology.

• Installed and configured various peripherals: scanners, modems, tape backups, printers, SCSI devices, hubs and

switches, and digital imaging devices.

• Assessed customer needs and recommended appropriate products or solutions. Focused on providing time and

money saving solutions for customers.

• Responsible for Imaging and Staging Point of Sale Computers.

• Replace Desktop Hardware, Hard Drives, Motherboards, DVD Drives, and Ram.

• Perform other duties as assigned

TECHNICAL SKILLS

• • A+ • Ethernet • Wireless Networking Software Installation

• Network Plus TCP/IP • Microsoft Windows XP, Vista, 7&8, Server 2008 • Peer to Peer Networks

• Virtual Private Networks • Networking & Security • Cable Management

• Troubleshooting Skills • Hardware Replacements Wireless Networking

TRAINING AND CERTIFICATIONS

Associate of Science Degree, INTERACTIVE COLLEGE OF TECHNOLOGY, Chamblee Ga, 30341, 2012 to 2014.

Certifications

A+ Certification (Service Technician). Network + Certified (Network Technician)

Completed Training: Microsoft Office Suite-Network Security-Telecommications-Computer Applications

Windows XP, Vista, 7&8 & Server 2008

Training in Progress: Windows Server Administration-Desktop Deployment-Desktop Administration- Network

Infrastructure-Active Directory