Customer Service Medical
Resume:
Cynthia L. Cain
Kenosha, WI 53144
*********@*****.***
CAREER OBJECTIVE
Versatile administrative professional with exceptional customer service skills, organizational and
multitasking abilities seeking a dynamic employer where I can utilize my skills to support their
office.
EXPERIENCE
Alliant Physical Therapy, Racine, WI – 2011 to Present
As Front Desk Coordinator, my regular duties are:
• Answer phones for several clinics and corporate office
• Schedule appointments
• Collect co-pays and payments
• Prepare patient charts for registration
• Aid in patient authorizations
• Perform insurance verifications
• Various other office duties
North Shore Allergy and Asthma, Waukegan, IL - 2007
As Receptionist, my regular duties were:
• Answered phones
• Scheduled appointments
• Collected co-pays and payments
• Prepared charts for the day
• Preauthorized and called in prescriptions
• Coordinated information to gather lab and x-ray results
• Transcribed dictation
Received a raise for input on solving inside office theft and completely organized the
satellite office.
Cynthia L. Cain Page 2
Crossroads Premiere Healthcare, Kenosha, WI – 2005-2006
As Receptionist, my regular duties were:
• Schedule appointments
• Took patients to rooms
• Took vitals
• Processed labs for Quest pickup
• Ordered medical supplies
• Dispensed medicine at office
• Cleaned instruments
• Called in prescriptions take vitals, process labs for Quest pickup, order medical supplies
and medical
• Listened to patients that were in crisis
• Managed medical records and filing
• Prepared biopsies and removals
• Opened and closed office
Completely reorganized the business and medical office to operate more efficiently. I also set
up procedures and policies for all job duties. I was credited for drawing in a younger clientele
because of my exceptional customer service skills. I organized past medical records room,
disposing of outdated charts per record retention requirements.
Franciscan Ministries, Kenosha, WI – 2003-2005
As Administrative Assistant, I answered phones, scheduled appointments, prepared rent checks
for deposit, entered rents into Real-Page, filed, organized the maintenance worker’s weekly logs,
assisted resident in filling out annual re-certifications and various other office duties. I was
praised for exceptional interaction with seniors.
American Drugstores/Osco, West Chicago, IL – 2001-2002
As Pharmacy Tech/Camera Clerk, I operated the cash register, assisted customers and faced
aisles. Received scripts, printed up forms, collected money, validated accuracy of scripts, and
operated the photo processing machine. I received several awards of recognition for exceptional
customer service from store customers and was praised highly by my Manager for consistently
keeping busy.
Background
Exceptional customer service skills; working knowledge of Microsoft Office, working
knowledge of health insurance plans; former licensed Pharmacy Technician in the State of
Illinois; working knowledge of physical therapy and medical office services.
Education
Graduate Glenbard West High School, Glen Ellyn, IL
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