Michael W. Fonville

**** ********* **.

Harvey, La. 70058

504-***-****

acobj4@r.postjobfree.com

Skills and Abilities

Former U.S. Army Medic with over 20 years experience in various phases of

manufacturing, warehousing, and construction. Certified forklift operator

able to operate all types of warehousing and construction equipment

including forklift trucks, bobcat tractors, telescopic lifts, electric and

pneumatic tools, etc. Experience with bulk packaging and loading, HVAC,

carpentry, plumbing, and concrete work of all kinds.

Employment

Serco INC. New Orleans, LA July/2011 to Oct/2013

. Provides excellent customer service, Monitor tickets in ticketing

system.

. Troubleshoot and resolve Level I trouble tickets related to technical

difficulties with hardware and software, Articulates many facts

regarding the facility, and able to sort them out promptly.

. Copies and faxes documents, Communicates by telephone, computer in

order to coordinate the smooth transition

. Displays a positive attitude and maintains a professional appearance.

. Verify issue resolution on the customer's behalf.

. Provides excellent customer service, Displays strong interpersonal

skills and maintains good customer relations.

. Effectively/appropriately responds to customer's request and needs,

determining those of an urgent matter, Verify with the customer that

the issue has been resolved and update the ticketing system.

. Communicate plan, progress, and issues in a timely manner.

. Actively contribute to ongoing process improvement.

Lanco Construction La Place, LA 2007-

2008

Concrete finisher and form builder, HVAC helper and installer, general

construction laborer.

Donahue Favret New Orleans, LA 2005-2007

Supervised up to 20 laborers working on post-Katrina recovery of Tulane

Hospital.

Parke's and Son Warehouse

Decatur, Illinois 1999-2005

Overnight Supervisor of bulk storage warehouse facility handling and

transferring such goods as flour, sorbitol, corn meal, starch, citric acid

and other bulk foodstuffs and commodities from rail cars to wholesale

packaging equipment. Reposition bulk material weighing up to 300 pounds

using wheeled assistance throughout the warehouse on a regular basis.

Communicates by telephone, computer and two-way radio in order to

coordinate the smooth transition of warehouse inventory

Education

United States Army EMT training

San Antonio, Texas 1981-1986

Caterpillar Tractor Co.

Decatur, Illinois 1993

Richmond Community College GED & some college coursework Decatur,

Illinois 1981

References

Dan Heckman, President, Heckman Healthcare, 320 E. College St., Decatur,

Illinois 62522

217-***-****

Skip Henderson

Job Service Coordinator, JOB-1 New Orleans, 2330 Canal St., New Orleans,

La. 70119

504-***-****

Dennis Vega, Owner, Title Mart, 2357 Gary Michael Ct., Metairie, La. 70126

504-***-****

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