Customer Service Construction
Resume:
Michael W. Fonville
Harvey, La. 70058
***************@*****.***
Skills and Abilities
Former U.S. Army Medic with over 20 years experience in various phases of
manufacturing, warehousing, and construction. Certified forklift operator
able to operate all types of warehousing and construction equipment
including forklift trucks, bobcat tractors, telescopic lifts, electric and
pneumatic tools, etc. Experience with bulk packaging and loading, HVAC,
carpentry, plumbing, and concrete work of all kinds.
Employment
Serco INC. New Orleans, LA July/2011 to Oct/2013
. Provides excellent customer service, Monitor tickets in ticketing
system.
. Troubleshoot and resolve Level I trouble tickets related to technical
difficulties with hardware and software, Articulates many facts
regarding the facility, and able to sort them out promptly.
. Copies and faxes documents, Communicates by telephone, computer in
order to coordinate the smooth transition
. Displays a positive attitude and maintains a professional appearance.
. Verify issue resolution on the customer's behalf.
. Provides excellent customer service, Displays strong interpersonal
skills and maintains good customer relations.
. Effectively/appropriately responds to customer's request and needs,
determining those of an urgent matter, Verify with the customer that
the issue has been resolved and update the ticketing system.
. Communicate plan, progress, and issues in a timely manner.
. Actively contribute to ongoing process improvement.
Lanco Construction La Place, LA 2007-
2008
Concrete finisher and form builder, HVAC helper and installer, general
construction laborer.
Donahue Favret New Orleans, LA 2005-2007
Supervised up to 20 laborers working on post-Katrina recovery of Tulane
Hospital.
Parke's and Son Warehouse
Decatur, Illinois 1999-2005
Overnight Supervisor of bulk storage warehouse facility handling and
transferring such goods as flour, sorbitol, corn meal, starch, citric acid
and other bulk foodstuffs and commodities from rail cars to wholesale
packaging equipment. Reposition bulk material weighing up to 300 pounds
using wheeled assistance throughout the warehouse on a regular basis.
Communicates by telephone, computer and two-way radio in order to
coordinate the smooth transition of warehouse inventory
Education
United States Army EMT training
San Antonio, Texas 1981-1986
Caterpillar Tractor Co.
Decatur, Illinois 1993
Richmond Community College GED & some college coursework Decatur,
Illinois 1981
References
Dan Heckman, President, Heckman Healthcare, 320 E. College St., Decatur,
Illinois 62522
Skip Henderson
Job Service Coordinator, JOB-1 New Orleans, 2330 Canal St., New Orleans,
La. 70119
Dennis Vega, Owner, Title Mart, 2357 Gary Michael Ct., Metairie, La. 70126
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