IT Professional

MICHAEL MOORE

***** ******** **., ******, * X ***44 H: 817-***-**** ***********@*****.***

Summary

Experienced Computer Systems Analyst with diverse industry experience in banking,

healthcare and telecommunications, seeking a position in an established organization.

Highlights

Desktop and laptop expert Storage management

Exceptional troubleshooter Customer service specialist

Technical help desk experience IT Support

Experience

Teleperformance - Samsung Division - Dallas, TX May 2014 to Current

Network Operations Center Technician

Monitored LFDs (Large Format Display) for consumers world-wide.

• Provided technical support on an array of Samsung products.

• Managed database and provided troubleshooting for all existing consumers.

Sprint Corporation - Fort Worth, TX Mar 2011 to Current

Mobile Broadband Tech Support Tier III

Supported customers with non-functioning devices that had electrical or mechanical issues.

• Fixed data network errors on smart phones and mobile broadband devices.

• Extended warranty exchanges as a form of conflict resolution if applicable to customer needs.

Configure software to connect to Internet application servers and process warranty

exchanges.

Bank of America - Fort Worth, TX Apr 2010 to Mar 2011

Home Retention Customer Care Representative - Fort Worth, TX

Provided help to homeowners with home loan modification processes.

Initiated outbound collection calls to pursue payments and extend arrangements to home and business mortgages.

Worked as a financial advisor helping clients stick to their calculated agreements and

resolve debt.

Medco Health Solutions - Las Colinas, TX

Lead Trainer/ Coverage Review Specialist Nov 2007 to Nov 2009

Tasked with developing a timely work flow for establishing verification of medical insurance benefits.

Communicated with healthcare providers of private insurance companies, to obtain benefit plans.

• Determined insurance compatibility with health-care provider programs while updating and assigning claims.

Education

Associate Degree, Computer Networking ITT Technical Institute

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