Project Manager Engineer

Oscar Villarreal

**** ******** ***. ******, ** 60402 708-***-****

*******************@*****.***

OBJECTIVE: Energetic self-starter with project leadership and production

support experience seeks a challenging position to

contribute to overall company goals.

COMPUTER

SKILLS: Operating Systems:

Microsoft: Windows 2003/2008 R2/2012 Server, Active Directory

Administration, Windows XP Pro, Windows 7/8

Linux: SuSe Linux 9.x/10, Fedora 12

Networks and Protocols: TCP/IP, HTTP, PCoIP

Hardware: IBM-PC Compatibles Pentium/XEON, IBM, HP, COMPAQ,

and Dell Servers, EMC Clariion CX3/CX4 SANs, Dell

Compellent SANs, RAID 0/1/5 disk arrays,

Software and Utilities: VMWare ESXi 5.x,

XenServer/XenApp/XenCenter, HP iLo, Dell DRAC, EMC

Unicenter, Dell Compellent Storage Center, Putty, WinSCP,

RDP, LogMeIn, TeamViewer, Symantec Endpoint Protection

11/12, Trend Worry-Free Business Security, WS_FTP32,

Clarify CRM, HP Service Desk, CA Service Desk, CA

Unicenter, Zenoss, Splunk, AVG Managed Workplace, Symantec

Backup Exec 10.x, Dell Appassure, Veeam, HP eVault,

vRanger, Visio, MS Project

EDUCATION: ITT Technical Institute, Burr Ridge/Oak Brook A.A.S.

Computer Networking Systems/Information Systems Security

Program

DEPAUL UNIVERSITY, Chicago, Illinois

Coursework towards B.S. in Computer Science

MICROTRAIN , Lombard, IL - CCNA, SQL 2008, ITIL v3

certifications in progress

CERTIFICATIONS: CVE - Certified Virtualization Expert (VMWare), MCSA

Server 2003, CompTia Network+, A+

EXPERIENCE: KENO KOZIE AND ASSOCIATES

Senior Managed Services Engineer, July 2014 - Present

. Manage a first shift team of 4 ranging from analyst to

engineer.

. Prioritize/assign incoming tickets to team members to

assure efficient workflow

. Interface with engineering management and solutions

architects on upcoming changes

. Act as escalation point for the MS staff for complex

issue resolution

. Perform tier 3 troubleshooting for multiple clients at

multiple locations.

. Create/disseminate technical documentation covering

infrastructure changes and troubleshooting

. Execute moves, adds and changes (M/A/C) to CI's and

corporate assets in infrastructure (Disk

Expansions/Memory/CPU increases via vSphere Client)

. LUN expansions via SAN consoles as needed

. Develop and edit Powershell scripts to automate various

administration tasks

. Manage vendors including hardware and software makers,

ISPs and cloud services providers

. Support technologies and web/networked computing

environments including Windows Server, MS Exchange, MS

SQL, VMWare ESXi, Active Directory, and various

backup/restore technologies

. Monitor Network Operations Center dashboard for alerts

(Managed Workplace)

. Prioritize/assign incoming tickets to team members to

assure efficient workflow

. Maintain/edit network documentation as equipment is on-

boarded/retired using Visio/Excel

TRANSUNION, Chicago, Illinois

EOC Infrastructure Senior, January 2013 - November 2014

. Perform initial tier 2 troubleshooting techniques to

resolve incidents and escalates using official

escalation procedures when appropriate

. Resolve production incidents by working with

internal/external technology support organizations

. Ensure both the customer and internal management are

notified of impacting outage situations using official

communications procedures

. Open, update and close incidents

. Communicate status to associates/management via approved

communication processes

. Execute moves, adds and changes (M/A/C) to CI's and

corporate assets in infrastructure (Disk

Expansions/Memory/CPU increases via vSphere Client)

. Perform VM Snapshots prior to system changes/remove

after completion

. Troubleshoot VMWare VMs using vMotion Migration

. Image and file level restores using vRanger.

. Participate in 24/7/4 (3) shift rotation

. Develop/write processes and procedures to prevent and

reduce the ?severity of outages

. Participate in monthly patch management on Windows

2003/2008 servers

. Follow structured change management processes

. Assist in the development/mentoring of junior

associates?

DEARBORN NATIONAL (BCBSIL), Downers Grove, Illinois

Distributed Systems, March 2009 - May 2012

. Manage over 75 servers distributed across the United

States.

. Provide rotating overnight support for enterprise level

third party applications.

. Administration of Suse Linux enterprise servers related

to Dearborn applications.

. Oversee the build-out/updates of Development

environment.

. Application support for enterprise accounting and

production systems.

. Technical lead for the integration of automated

prospecting system.

. Technical lead for $20M+ FINEOS - Claims system

integration.

. Project manager for ADP Payroll upgrade/conversion.

. Chair technical bridge meetings involving

infrastructure, development and management.

HUDSON HIGHLAND GROUP, Chicago, Illinois

Programmer/Consultant, September 2008 - March 2009 @

Dearborn National client site

. Coordinated developers and DBAs on migration from SQL

2000 to SQL 2005.

. Developed Zena scheduled tasks to replace ActiveBatch,

saving FDL $1m+.

. Thoroughly document all incidents in CASD for report

generation, summarization of incidents and for trend

analysis/root cause determination.

AUTOMATIC DATA PROCESSING, INC, Elk Grove Village, Illinois

Technical Support Analyst II, February 2007 - September

2008

. Support payroll customers with SQLBase and Oracle based

payroll products.

. Installed and configured payroll software in Citrix and

Terminal Services based environments.

. Installations spanned 1st, 2nd, and 3rd shift hours

depending on client needs.

. Provide excellent phone support and incident management

using Clarify CRM.

. Provide on-site/Data Center installation/upgrade

services to payroll customers in the Midwest.

. Manage customer's payroll install/upgrade projects while

interfacing with IT, payroll and management staff.

. Install and configure Terminal Services and Citrix

MetaFrame/Presentation Server 4 on test environment

domain to simulate/troubleshoot client issues with

payroll software.

. Used GoToAssist to aid clients with technical issues by

remote assistance.

REFERENCES:

Kelvin Green - Shift Lead/direct supervisor, TransUnion,

known for 1.5 years

Cell 312-***-****

Maria Saravia - Shift Lead, TransUnion, known for 1.5

years

Cell 815-***-****

Larry Peek - EOC Technician/co-worker, TransUnion, known

for 1.5 years

Cell 312-***-****

Ameen Huda - Senior Systems Software Program Specialist,

Dearborn National, known for 6 yrs.

Cell 773-***-****

Adrain Parker - Senior Technical Applications Support

Specialist, ADP, known for 9 years

Cell 708-***-****

Contact this candidate