Customer Service Data Entry

Yusef L. Merriweather Jr.

**** ***** ***. ***. ** Fontana, Ca. 92335 Phone: 909-***-**** E-Mail: *.*************@*****.***

Education

University of California, Los Angeles Graduated December 2014

Bachelor of Arts (BA) – History

Activities: UCLA Track & Field, Black Business Association, Phi Beta Sigma

Relevant Coursework: Individual Leadership Development

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Riverside City College Graduated June 2012

Associates of Arts (AA) – Kinesiology, General Health and Wellness

Activities: RCC Track & Field

Awarded: Community College All Academic Team - 3.2 GPA

Professional Experience

Student Caller – UCLA Fund December 2013 – September 2014

n Raised money over the phone contributing to over 18 million dollars toward UCLA’s Annual Fund.

n Expert in using the company’s database software for data entry purposes.

n Proven ability to make over 100 outbound phone calls every day to a wide range of donors informing the importance of donating.

Track and Field Camp Counselor – UCLA Camps June 2013 – September 2014

n Directed over 50 campers at a time ranging in age from five to twenty years old.

n Designed and planned camp activities to be conducted for the campers.

n Implemented the daily schedule, directed and supervised campers in spontaneous/planned activities.

n Established set of rules and regulations for campers to ensure the safety, personal care and discipline of the campers.

Crew Member – Pizza Hut January 2011 – August 2012

n Planned routes to multiple locations with efficiency and service in mind.

n Followed driving security and protection policies and procedures.

n Greeted customers, processed orders, assembled orders and received payments.

n Calculated bills and tips mentally and handle money ethically.

n Provided initial training to new team members.

n Handled customer service issues professionally and in a pleasant manner.

Leadership Experience

Phi Beta Sigma, Nu Delta Chapter (Boys in Blue) – Vice President January 2014 – December 2014

n Publicized service projects through social media, such as Facebook and at general meetings.

n Organized yearly calendar of both on and off campus events.

n Assumed the role of president and other positions during member absence.

UCLA Track & Field – Capitan May 2013 – June 2014

n Tracked progress of team members and reported weekly with coach regarding issues and concerns.

n Lead members of team and insured that team worked together harmoniously.

n Practiced and competed up to 25 hours per week and traveled while maintaining full course load.

n Served as a mentor to potential recruits as well as current freshmen class of over 20 athletes, held weekly meetings with

individual athletes.

Riverside City College Track & Field - Captain May 2011 – June 2012

n Practiced and competed five times a week while keeping up with schoolwork and part-time job.

n Acted as liaison addressing concerns between coach and athletes.

n Organized mass letters with Microsoft Word and distributed them to over 300 potential recruits.

Skills

Proficient in:

Microsoft Windows and Macintosh operating systems.

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Microsoft Office - Word, Excel, PowerPoint, and Outlook

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Adobe Lightroom and Photoshop

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