CHRIS MILLER
301-***-****, *******@*****.***
Frederick, MD 21703
COMPANIES
. Red Carpet Concierge (2014-2015)
. Construction Labor Contractors-Outside Sales (2012-2014)
. 270Net Technologies-Outside Sales (2011-2012)
. Home Care Solutions-Account Mgr (2009-2010)
. Tradesmen Intl-Outside Sales (2007-2009)
. Pulte Homes-Senior Warranty Manager (2004-2007)
. Property Mgt People-Property Manager (2003-2004)
ACHIEVEMENTS
. Achieved J.D. Power and Associates Homebuilder Customer Satisfaction
award, 2004-2006.
. Recipient of numerous commendations during career in operations & at
corporate for Marriott International.
. Successfully transformed homeowner relationships from failing scores to
100%.
. "Top Producer" for consistently exceeding quota. (Increased sustainable
revenue over 350 %.)
. Secured national accounts, resulting in 225% increase in revenue.
MANAGEMENT EXPERIENCE
. Oversight of employees and client management for portfolio in DC &
Baltimore region.
. Hospitality management in multiple states, in the field and corporate.
. Facilitated training of employees, supervisors and managers.
. Passionate about attention to detail, ensuring highest level of
internal/external client satisfaction.
. Developed bid specifications, solicited bids, conducted bidder's
conferences, presented to each Board.
. Facilitated homeowner's experience from settlement through completion of
3 communities.
. Aptitude for building effective teams across broad range of skill sets,
nationwide.
BUSINESS DEVELOPMENT/SALES
. Attempted to establish DoD CONUS & OCCONUS cleared division.
. Road warrior, hunter, quick rapport builder, short or long sales cycle.
. Proven ability to exceed goals and expectations-cold calling and warm
lead generation.
. Knack for great timing with decision makers, as well as new business
conversion.
. Presented value propositions for utilizing a supplemental workforce.
. Provided cost benefit analysis of online digital footprint via iPad.
RECRUITING
. Full life cycle recruiting in construction & hospitality. (Commercial,
residential, industrial, DoD & Property Management.)
FINANCIAL
. Full P&L responsibilities.
. Created and managed operating and reserve account budgets.
. Provided Board members guidance on best practices to adhere to fiduciary
responsibilities.
CREDENTIALS
. B.S., Hotel & Restaurant Management, University of Wisconsin-Stout.
. Dale Carnegie Leadership & Communication - Student and Instructor's
Assistant.
. Adept at utilizing ACT, Salesforce, mobile technology & Social Media.