Customer Service Manager
Resume:
Tulsi Bhattarai
West Mifflin, Pa
*******@*****.***
SUMMARY OF QUALIFICATIONS:
• Multi-lingual English/Nepali and conversational Hindi language
• Extensive volunteer history includes involvement in refugee resettlement project and refugee education program
• Experienced working with the people of varied origin, background and culture
• Ability to work with the people with medical disabilities and mental impairment
• Accurate medication distribution skills
• In depth knowledge of formulating plans of care and establishing priorities necessary to achieve outcome
• Computer Skills
• CPR, AED and first aid certification through American Heart Association
RELEVANT WORK EXPERIENCES
Retail and Customer Service
Performed excellent customer service, Administrative, and Secretarial support and reception services for a busy environment with exceptional proficiency. Major duties included
WORK HISTROY
Direct Support Professional
The Verland Foundation, Sewickley, PA, 2012-Present
• Assist patients with activities of daily living
• Provide companionship and supervision for cognitively disabled patients
• Administer oral and topical medication under nurse’s supervision
• Recognized and reported changes in client’s conditions
• Provided behavioral and emotional support
Wal-Mart Inc., Pittsburgh, PA, (transferred from Jacksonville, FL) 2008-2012
• Reconciled registers, answered customer’s questions and closed department at night
• Department Manager
• Scheduling
•
Sep 2012 – present Direct Support Professional
Verland Foundation, 212 iris road. Sewickley, Pa
Sep 2008 – Aug 2012 Customer Service Manager at Wal-Mart 4250 Philips Highway JAX, FL
VOLUNTEER:
• Jacksonville Bhutanese Community, Inc. – Secretary (July 2, 2010- May 26, 2012)
• Catholic Charity, Jacksonville, FL - Translator and Advocate (2008-2010)
EDUCATION
Siddhartha high school 2006-2008
Florida State Collage 2010-2012
CCAC 2013 to present
References:
1. Leela Bhattarai, 412-***-****
2. Dharma Acharya 904-***-****
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