SHAWN SIMPSON

** **** ***** ****.

Paterson, NJ *7524

973-***-****

631-***-****

SUMMARY OF QUALIFICATIONS:

Experience in more than 9 years of Customer Service skills, procedures and documents.

Also thorough knowledge of quality control and billing procedures, customer care etc.

Exceptionally good communication skills both verbally and written.

EDUCATION:

Devry University 2008-2009

PROFESSIONAL EXPERIENCE

Supervisor/CSR Rep

GT3 Hackensack, New Jersey

2003-2007

•Responsibile for the maintenance of client documents and booking reservations.

•Maintained clients information, reports, ETA reports and statics with balancing the daily

schedule.

•Developed solutions and procedure of organization.

•Processed client billing, statements, reimbursement claims, post transaction and data.

•Handled queries and responded to them by telephone or by mail in a timely manner.

•Reponsible for customer complaints, telephone and generation of incoming calls.

Sales Rep/CSR Rep

PCF/NY Times/NY Post Distributions Rockleigh, New Jersey

2001-2003

•Prepared records of past sales, reports of new leads, results of sepcial projects.

•Responsible for the maintenance of records of new customers and billing instructions.

•Responsible for answering customer queries, complaints and problems.

•Maintained records such as change of address on senior customers, overpayment and

incorporate charges shown on customers account.

Bristol Manor Nursing Home Saddle Brook, New Jersey

1993-1996

•Responsibilities Include dishwashing, cooking, serving and hosting.

•Preparing meals for residents with special needs.

Food testing, food tester, cleaning and closing.

Fuddruckers Restaurant Wayne New Jersey Rt 23 north.

1997-1999

•Cooking cleaning, Meal Preperator, and host.

server, bust boy, closer.

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Skills

Microsoft Word, Microsoft Office, Microsoft Outlook, Internet

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