James Rouhani

**** **** *** *

Palmetto, FL *****

251-***-****

acob3l@r.postjobfree.com

SUMMARY:

Over 11 years of extensive experience in networking (LAN and WAN), 15 years

of server and desktop support. Skilled at network design, project proposal

and management, testing, installation, maintenance and integration of new

technology with legacy systems. Excellent at rapid assessment and problem-

solving in order to troubleshoot dilemmas. Proficient in providing premium

support in all areas of end user hardware, server, and network setup and

repair. Capable of communicating complex technological concepts into simple

terms.

EDUCATION:

PMI Fundamentals of Project Management - 2014

ITIL Foundations Training - 2014

VMware ESX 5.0 ICM Training - 2011

Microsoft MCSA Training- 2010

Six Sigma Yellow Belt Training - 2010

Cisco Networking Academy CCNA Training - 2007

University of Mobile - Mobile, AL

Bachelor of Science Degree, December 2005

TECHNICAL SKILLS:

Hardware/Systems - Dell and HP rack mount servers, Cisco routers and

switches, HP Procurve network and SAN switches, Sonicwall NSA/UTM devices,

Barracuda Spam Firewall, Packeteer Packet Shaper, IBM AS/400, iSCSI and

Fibre Channel SAN.

Software - Microsoft Windows XP, 7, and 8.1, Windows Server 2003, 2008, and

2012, Exchange, Microsoft Lync, Microsoft Active Directory, Group policy,

RADIUS, LDAP, IIS Server, Microsoft SQL 2005, 2008, and 2012, Microsoft

Sharepoint 2007 and 2010, MYSQL, AS-400, Microsoft Office Enterprise 9x,

2000, XP, 2003, 2007, and 2010, WordPerfect, Linux, BSD, Solaris, HP-UX,

Novell, Lotus Notes, Lotus Sametime, Doubletake mirroring, VMWare Player,

Desktop, GSX server, VSphere, ESX/ESXi server 3.0, 4.0, 5.0, and 5.5,

Citrix, RDP, VPN, PCAnywhere, Dameware, VNC, Symantec Corporate Antivirus,

Trendmicro Corporate Antivirus, Webroot Spysweeper Enterprise, Grisoft AVG,

MacAfee Anti-virus, and Lavasoft Ad-aware, Yosemite Backup, CA Arcserve

Backup, Veritas Backup Exec, Microsoft NT Backup, HP Procurve Manager,

Symantec Ghost and G4L imaging software, PXE imaging, SCCM image deployment

and management, Marimba software deployment, Remedy, Peregrine, and

Perldesk helpdesk systems, Batch file scripting, VB scripting, C3ME/JDE ERP

software, Papercut printing and internet management software, Auditwizard

auditing software.

Networking - TCP/IP Ethernet Networking, Fiber optics, CAT5 & 6 cabling,

Wireless, IP Video, VOIP, DNS, DHCP, DMZ, NAT, VLAN, ACL's, Cisco IOS,

Subnetting, Supernetting, CIDR, BGP, OSPF, CDP, Spanning Tree, Public WAN

IP addressing, Packet sniffing, Ethereal, Snort, Honey-d Honeypot software,

LAN hardware/software administration, design, installation and

configuration.

EXPERIENCE:

2008 - Present: Technical Specialist, Baxter Healthcare - Bioscience IT

Provided 24X7 on call support as required in a FDA regulated and critical

pharmaceutical production environment.

Maintained a high level of technical support, and performed root cause

analysis for problems experienced within area of functional responsibility.

Designed, implemented and supported advanced and diverse technical

solutions that addressed complex business requirements.

Mentored and lead other staff members within functional teams.

Served as Subject Matter Expert (SME) for all areas of IT hardware

Worked with customers to develop technical specifications that met business

requirements for large and medium projects.

Identified and implemented process improvements in the architecture and

infrastructure of new and existing systems. Ensured improvements exceeded

future growth needs.

Provided technical support on Windows server and workstation environments.

Monitored system health of Microsoft Windows 2000/2003/2008/2012 SQL

servers.

Organized the research, capitol purchase, and implementation of VMware

ESXi/VSphere to provide high-availability for laboratory servers and

workstations.

Applied and verified Microsoft critical updates to Windows servers and

workstations.

Ensured 100% network connectivity via primary and backup circuits.

Investigated and identified technology to improve business for customers.

Actively pursued continuous improvement via Six Sigma/DMAIC strategies.

Created standard images for servers and desktops.

Carried the planning, design, and implementation of hardware and software

upgrades based on the Systems Development Life Cycle (SDLC).

Created new and modified existing Standard Operating Procedures (SOPs) for

the support of regulated systems.

Formed and lead sub-teams comprised of individuals from corporate's

businesses, functions, IT team and strategic vendors to address a specific

need or solution set.

Provided exemplary customer service to BioLife Centers, laboratory and

internal customers on a daily basis.

Managed the Nortel PBX telephone system.

2003 - 2008: Senior Network Administrator, University of Mobile

Provided top-tier support for all users, computers, and nodes in the areas

of hardware, systems, and networking.

Strengthened gateway security through the research, project proposal,

purchasing, testing implementation, and support of a Sonicwall 3060e

firewall UTM appliance.

Transformed the public IP systems onto a DMZ.

Established and administered servers running VMWARE Desktop, ESX, and GSX.

Planned and spearheaded Public IP address changeover from /28 to /23.

Managed multiple Cisco routers - 1800, 2500, and 2600 series.

Administered Novell GroupWise 6.5 server, researched, tested and performed

upgrade to 7.0.

Discovered flaw in previous backup schema, created new backup schema and

hardware upgrade.

Set up multiple VLAN system of networks.

Put into service a network of IP cameras to boost campus security. Assigned

separate VLAN ID to reduce network traffic on the main network.

Set up fiber-optic expansion on campus in order to bring more buildings

onto the corporate network. Managed multiple projects in all aspects from

start to finish.

Expanded copper network regularly. Handled multiple projects of

wiring/switch consolidation and replacement of aged cabling with CAT6 from

conception to post-implementation support.

Researched and put into action wireless network policy and setup. Verified

security was up to desired outcome.

Eliminated older anti-virus programs by installing improved corporate-

edition software. Greatly increased productivity while decreasing

infections.

Managed the helpdesk server including the hardware and the databases.

Established system documentation procedure for warranty, financial, and

informational auditing purposes.

Participated in the institution of policies and standard operating

procedures (SOP's) in the areas of network and hardware systems.

Collaboration in disaster planning and recovery of Network and Hardware

systems campus-wide.

Formulated long term goal strategies for my department.

Regularly utilized security and internal auditing practices to devise plans

to repair flaws.

Participated in relocation and upgrade of the main server room to on-campus

secure data center. Designed IT offices and upgraded data center.

Researched and proposed long-term power requirements and the purchasing of

backup generator power.

Handled quotes and purchasing of network, systems, hardware, and tools.

Presented budget recommendations to the Director of Information Technology

Services.

Supervised site licensing and campus agreements for the Network and Systems

groups.

Operated ITS' obsolescence program in order to provide the upgrade of older

systems servers, and network devices.

Maintained Health Information Portability and Accountability (HIPAA)

compliance within network and hardware systems.

Managed three directly reporting employees and delegated tasks. Supervised

and mentored student workers and provided technical training.

1999-2001: On-site Service Technician, Tech Advanced Computers

Provided on-site support to local businesses and clients.

Gained first-hand troubleshooting experience and problem-solving skills.

Installed network cabling and devices.

Set up and supported routers and servers.

Maintained travel and gas logs.

Handled in-house service workload and computer repair.

Participated in the building of new PC's during high demand.

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