Customer Service Process

Ky Melton

***** ****** ***** ** ***** Royalton, OH 44133

440-***-****

********@*****.***

Objective

To join an established and growing company at a challenging and

rewarding position, which will allow me to utilize my customer service

skills. Seeking position with career growth potential.

Skills Summary

< Excellent written and verbal communication skills, with an eye for

detail.

< Skilled at learning new concepts quickly, working well under pressure,

and communicating ideas clearly and effectively.

< Highly productive in the use of Office 2010.

< Enthusiastic self starter with a can do attitude.

Professional Experience

Teacher, Primrose schools

2014- Present

< To ensure the health and safety of all children

< Document all daily activity

< Organize and take part in cleaning of classroom

< Ensure the children basic needs are met like feeding and changing of

any soiled clothing

< Children are to participate in learning opportunities such as music,

social interaction, etc

Leasing Consultant, Camelot Apartments & Foxmoor Apartments

2013-2014

< Answer high volume phone calls and schedule tours

< Process traffic log (visits, phone and internet leads)

< Process Applications and work orders from residents

< Follow ups on visits and process monthly rent and application fees

< Make market survey calls and shop the competitors

< Follow up on residents service requests

Direct Support Professional, Welcome House

2012-2013

< As a Direct Support Professional:

o My primary job responsibilities are to assist the residents with

their daily living skills.

o This includes transportation, medications and treatments,

recreation, cooking, cleaning, laundry, and personal hygiene.

< Coordinate and maintain patient schedule for doctor appointments,

professional team appointments, and job.

Child Care Provider, Lori Laisure

2010- 2012

< Facilitate children with homework and school work.

< Organize and take part in leisure activities, for example games.

< Carry out housekeeping duties for example laundry, errands, cleaning,

dishwashing, and changing of linens.

Customer Service Specialist, Wal-Mart

2007- 2010

< Was responsible for ensuring customer satisfaction during all aspects

of their shopping experience.

< Handle customer complaints and compliments, promote teamwork and

recognize the needs of the customers.

< Process check cashing, bill payments, money transfers, and Wal-Mart

credit card applications.

< Return merchandise to shelves, process returns and exchanges, refund

money and maintain a balanced cash drawer

Contact this candidate