Customer Service Sales

Joshua LaoJoshua Lao Joshua Lao

Phone: 310-***-****

E Mail: *********@*****.***

Experience

Book Seller, Barnes and Nobles (Torrance, CA) 2012 2013

Locate and retrieve products for Barnes and Nobles customers.

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Promote and sell Barnes and Nobles Nook tablet.

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Encourage customers to join membership program.

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Complete financial transactions for customers in a timely and professional manner.

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Motor Transport Operator, United States Marine Corps Reserves (Camp Pendleton, CA) 2005 2011

Supervised subordinate Marines to procure equipment and vehicles to designated assignments.

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Advised and mentored younger Marines on surveying or analyzing given task to accomplish missions.

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Ensured safety and arrival of personnel or equipment to designated areas.

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Performed preventive maintenance checks on military equipment and vehicles.

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Sales Associate, Macy’s Del Amo Department Store (Torrance, CA) 2006 2008

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Consult and market Macy’s products, especially women’s shoes and men’s suits.

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Promote Macy’s credit program.

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Provide additional customer service, such as locating products and completing financial transactions for customers in a

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timely manner.

Maintain and clean work area, such as returning unwanted products to its correct location and insuring sales floor is

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displayed properly for customers.

Cake Deliverer, Torrance Bakery (Torrance, CA) 2004 2005

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Load and transport baked goods to specified persons or locations.

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Provide any assistance for co workers in retail operations

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Parks and Recreation Assistant, Carson Parks and Recreation Department (Calas Park, Carson) 2004

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Supervise and entertain regular park attendees and provide them with recreational activities, such as sports and board

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games.

Maintain and clean park area.

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Education

California State University of Long Beach (Long Beach, CA) 2012 2014

Bachelors of Arts in Psychology

Bishop Montgomery High School (Torrance, CA) 2000 2004

GED / Diploma

Skills

Language skills: English (fluent), Spanish (elementary)

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Computer skills: Microsoft Word, Excel, Power PowerPoint, Internet and Typing

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Interpersonal skills: Verbal and Non Verbal Communication, Listening and Problem Solving

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Individual skills: Self motivated, Assertive, Adaptable, and Reliable

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Professional skills: Cargo Handling, Record Keeping, Driving Skills, Inventory Management and Distribution, Loss

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Prevention Techniques, Logistics Support, and Transportation Planning

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