Customer Service Engineer

**** ****** ***

Signal Hill, CA *****

e-mail: ************@*****.*** Tel: (562) 248 - 9601

Viseth Kom

OBJECTIVE Pursuing a full time entry writer position within a company that will provide me

with the opportunities to obtain a challenging and rewarding career. Where I can

Continue to enhance my knowledge with diverse job responsibilities and at the

Same time make a positive contribution as a dedicated employee.

WORK EXPERIENCE01/12 – Present DHL Express Los Angeles, CA

• Classifying various products& transmit entries to custom from regular products, FDA and

Fishing Wildlife shipments.

• Building FDA Product Codes, Process Prior Notice & Fishing Wildlife shipments.

• Handle about 35 to 60 entries on a daily task.

08/2005 – 08/2011 Geodis Wilson U.S.A.Carson, CA

Custom Brokerage – Entry Writer

• Classifying & transmit entry to custom for Carnet, FDA products, Prior Notice, Build FDA

product Codes, All products from A to Z

Handle delivery & customer services for all accounts

01/2003 – 08/2005 BDP Int’l, Inc. El Segundo, CA

Custom Brokerage – Entry Writer

• Classifying & transmit entry to custom for Carnet, FDA products, Prior Notice, Build FDA

product Codes, Furniture items from A to Z

Handle delivery and customer services for all accounts

From beginning until freight delivers and files billed.

• Handling special accounts Sunrise Medical, TriUnion,China Vitamins, PG Drives

• Handling Consolidation Breakbulk from A to Z, including billing all charges.

01/2000 – 01/2003 UPS Supplies Chain Gardena, CA

Custom Brokerage - Entry Writer

Customer Service for Special account (Lexmark)

Manifest files for receiving docs from shippers / origins.

• Classify& transmit entry to custom such as Computer products,Med. Products, Furniture,

Wearing Apparels, Clocksand FDA Products.

• Dispatch delivery orders to truckers

• Perform other accounts such as Z-Gallery, World Office, Star Pipe Products,

04/1997 – 01/2000 China Shipping Agency, Co. Long Beach, CA

Customer Services-Intermodal Department

Processing of Paperless I.T.’s(includes issuing, cancellation & arriving)

Freight Manifest review and update for Intermodal movements

Shipping, tracing- via various railroads

• Issues & release pick-up # upon arrival at all ramps once U.S. custom release &

freight release

EDUCATION 1988 – 1991 University of CaliforniaSanta BarbaraSanta Barbara, CA

Major: Chemical Engineer Minor: Business Administration

• Biology, Chemistry, Bio-Chemistry, Linear Algebra, Calculus (1,2,3),Probability & Statistics,

Microcomputer Applications, Economics (1,2,3),Business Management and Financial Planning.

LANGUAGE English & Cambodian (speak, read & write fluently).

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