Customer Service Representative
Resume:
Lemasani Laurenson
Customer Service Representative at Regus Business Center in Redwood City. I am in
transition to becoming a active Senior Customer Service Representative.
San Bruno, CA
*************@*****.*** - 510-***-****
Motivated customer service specialist with over 4 years retail experience in a fast-paced, team-based
environment. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Friendly and enthusiastic Customer Service Representative, who consistently meets customer service
satisfaction goals.
WORK EXPERIENCE
Customer service representative
Regus - San Bruno, CA - February 2014 to January 2015
Responsibilities
Greet clients entering and leaving establishment. Answer telephones. Mail sorting, mail delivering, mail
forwarding. Microsoft excel spreadsheets, Microsoft word. Billing processing. Faxing, photocopying and
scanning documents upon clients request.
Cashier/Customer Service Rep
Lowes - San Bruno, CA - August 2013 to May 2014
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Cash handling
Processed cash and credit payments rapidly and accurately.
Placed special merchandise orders for customers.
Customer Service Representative
Giants Dugout - San Francisco, CA - February 2013 to August 2013
Greeted customers entering the store to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Provided ongoing guest service, including giving fashion advice.
Directed calls to appropriate individuals and departments.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Routinely answered customer questions regarding merchandise and pricing.
Processed cash and credit payments rapidly and accurately.
Answered customer questions about product availability and shipment times.
Teller/Customer Service Representative
California Check Cashing Stores LLC - San Francisco, CA - June 2009 to February 2012
Processed cash and credit payments rapidly and accurately.
Responded to all customer inquiries thoroughly and professionally.
Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
Prepared accurate financial statements at end of the quarter.
Reviewed collection reports to determine the status of collections and the amounts of outstanding
balances.
Worked with managers to develop annual expense plan goals.
Politely assisted customers in person and via telephone.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Earned management trust by serving as key holder, responsibly opening and closing store.
ADDITIONAL INFORMATION
SKILLS
Trusted key holder Cash flow management
Exceptional communication skills Multi-line phone talent
Quick learner Cash handling and management
Strong client relations Proficient in cash management
Goal-oriented Excellent work ethic
Positive and friendly
People-oriented
Contact this candidate