Customer Service Manager

Sylvia Meyer

**** ****** ****** ( Hollywood, FL *3020

954-***-**** (c) ( ******@*****.***

Office Management

Proactive, self-directed project and operational manager with a background

in English and communications, event and program development and office

management. Recognized as a valuable asset with independent work abilities

requiring minimal supervision. Additionally, speak and understand Spanish

and former educator.

Keen understanding of business priorities and a genuine team player

committed to overseeing operations and projects flawlessly while

contributing to business-development and revenue-generating activities.

Excel in organizing people and systems and performing detail-oriented work

that requires accuracy. Easily interface with clients, sponsors, and co-

workers across multiple departments to achieve mutual goals. Recognized for

exceptional customer service, follow-up and efficiency.

Key competencies include...

Operational Excellence Customer Service and Follow-up

Policy & Procedure Development Team Development & Training

Business Development Initiatives Strategic Planning and

Implementation

Professional Experience

ADVANTAGE ROOFING AND RESTORATION, INC., Pompano Beach, FL

CLIENT SERVICE ADMINISTRATOR 2012-Present

Manage daily operations and provide customer support for the fast-pace

service department with a track record and policy of delivering a quick

response to industrial and residential emergencies as well as providing

long term management for a variety of construction projects. Responsible

for crew schedules and cost accounting to ensure efficiency and

productivity.

Recruit new personnel through written job descriptions and posts.

Facilitate staff training. Prepare detailed, accurate internal reports for

senior management. Develop proposals and prepare invoices. Monitor policy

and procedures for the company and ensure proper record retention. Manage

office/equipment inventory control. Provide operations support to Field

Managers and Superintendents.

IT'S A 10 HAIRCARE, INC., Hollywood, FL

OPERATIONS MANAGER, LOGISTICS COORDINATOR 2011-2012

The company is a $35MM multinational manufacturer of hair care and beauty

projects. Managed operations including logistics, scheduling deliveries and

meeting various deadlines. Handled the internal and external

communications. Edited marketing and promotional materials for a stronger

marketing and Internet presence. Monitored customer satisfaction and

improved relationships with key clients. Established and maintained both US

and international company legal compliance protocols. Orchestrated new

product launches. Communicated with customers concerning promotions and

incentives. Managed and planned special events. Distributed materials to

customers and staff. Negotiated a 2 per cent reduction in carrier costs for

key routes. Nurtured strong client and business relationships by frequent

follow-up and excellent customer service. Spearheaded the procedure for

smooth and successful office transition to a paperless environment.

TODO FOTO, LC, Miami, FL 2004-2009

OFFICE ADMINISTRATOR

Oversaw daily operations and worked closely with an eight-person staff for

this photography supply and equipment firm with a customer base in the US,

Mexico, Central and South America. Fostered excellent employee morale and

customer relations with a diverse client population. Responsible for

administrative policies and procedures, insurance, and daily office

schedules. Managed long term and supplier relationships. Played a central

role in new business and client development as their telephone contact.

Established a virtual store and E-Bay presence accounting for a 25%

increase in annual revenue. Managed accounts receivable, accounts payable

and prepared quarterly reports. Processed weekly payroll and coordinated

vacation and travel schedules. Oversaw compliance for workman's

compensation, OSHA and labor-related matters.

Non-Profit Experience

HOLLYWOOD WILDCAT SOCCER CLUB, Hollywood, FL

OPERATIONS MANAGER 2000-2004

Managed year round programming including all games and practice scheduling

and team competition. Recruited and supervised team volunteers. Negotiated

pricing and designed uniforms and sponsorship banners. Responsible for

event planning including tournaments and opening day and end of season

award ceremonies. Ran all functions and meetings. Acted as liaison to the

City of Hollywood and local and private schools. Developed and managed a

complex data base; increased club membership by 150%. Increased

sponsorships and funds for scholarships. Worked closely with the treasurer

to ensure accuracy and efficient financial reporting. Responsible for web

site maintenance and marketing materials including monthly newsletter and

media relations.

Education & Skills

Baruch College, New York, NY,

Postgraduate Coursework, International Finance

State University of New York, Albany, NY

BA, English

Proficient in Microsoft Office Suite, QuickBooks, writing and editing, time

management, organization and conversational Spanish.

Possess Teaching Certificate, State of Florida. Former teacher, part time,

Broward County School System, 6 years

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