Manager Customer Service

Ronald I. Vidaurre

**** *. **** ******, ******. IN 46227 • ***********@*****.*** • 317-***-****

Profile Results oriented professional with experience in export & import operations,

logistics, supply chain, and overall international business acumen, augmented by

a Masters in Business Administration (MBA). Global perspective based upon

extensive business travel in Latin America, Europe and Asia. Exceptional

analytical, communication, and negotiation skills with the capacity to interact

with different cultures and communicate in English and Spanish.

Professional

Experience WOOD-MIZER, LLC Indianapolis, IN

International Operations & Sales Manager Jun 2014

to Present

Responsibility includes managing all international (export/import) & domestic shipments to

all Dealers, Direct customers and WM Branches using the most effective methods with

complete and on-time orders. Manage Inventory control and Warehouse operations with

lean manufacturing and continuous improvements mind set.

• Conducts extensive business analysis and actively participates in the elaboration of

operations, sales strategies, metrics performance, and budgets

• Manages and maintains relationship with 3PL, Freight Forwarders and local carriers

to ensure optimal performance leading to an excellent customer service experience

• Performs weekly KPI reviews to monitor performance efficiencies, sales forecasts,

demand plans, and product allocation activities to support sales objectives of 15%

or $1.2M growth in 2015

• Reduced customers backorders levels by 65% in six months leading to 95% on-time

delivery by taking a proactive approach

• Successfully reviewed and adjusted company safety stock for slow moving &

obsolete items reducing inventory levels by 12% in six months leading to a

decrease of $1.2 million in excess inventory

CEVA LOGISTICS Plainfield, IN

Export Manager Sep

2013 to Jun 2014

Responsibility included managing and leading a team of air and ocean export department to

drive all international air & ocean export shipments to our global customers through our

gateway operations. Continually participated and provided high level and strategic support

to the Indianapolis station.

• Continuously and purposely strived to develop and maintain a fruitful relationship

with our customers, local carriers, gateway operations and overseas agents

• Successfully defined and executed the appropriate infrastructure including people,

process and systems in alignment to the goals and objectives to the station

• Diligently worked as intermediary to be the central escalation point between the

business and carrier management on operational issues that cannot be resolved on

site level

• Vigorously worked with the Bid Team and Line Management to ensure competitive

and timely responses to bids, timely filing of rates, and timely filing of service

contracts and s/c amendments.

• Proactively diagnosed emerging export challenges and devised solutions in

conjunction with export and other functional leaders

• Regularly reviewed weekly KPI metrics with station management leaders to ensure

operational standards were met or exceeded

GUITAR CENTER, INC. Brownsburg, IN

Logistics Manager/Project Manager Jun

2010 to Jul 2013

Responsibility included managing $30M of small parcel business for Guitar Center, Guitar

Center business units, stores, direct customers and returns. In addition, I was responsible

to manage all projects that would lead to significant savings.

• Increased customer satisfaction and created savings of almost US$1M by designing

and implementing new repair process in the stores in conjunction with our repair

vendors

• Identified and eliminated $500K in excess insurance cost by defining and

implementing new processes and procedures.

• Successfully achieved a cost reduction of $770K and improved transit time by

consolidating merchandise movement for all small package in store and re-

negotiating carrier pricing

• Developed a set of Key Performance Metrics to obtain visibility of operational

activities which allowed us to analyze and target specific areas for improvement.

FRUIT OF THE LOOM Bowling Green, KY

Export – Import Manager

May 2006 to Jun 2010

Responsibility included the tactical and strategic performance of the export/import team.

Responsible for managing all import and export operations across multiple locations while

controlling overall cost and enhance the relationships with partners, carriers, freight

forwarders, 3PL leading to exceptional customers service experience.

• Continuously seeks, identifies, and qualifies new improvement opportunities that

led to significant savings to the company

• Accomplished a 10% or USD$1.5M cost reduction in year 2010 on transportation by

implementing new booking system for outbound and inbound ocean containers

flow.

• Developed new business model responsibilities & objectives for department

members to improve operation efficiencies and create a strong understanding of

business and logistics processes.

• Successfully managed the development and implementation of an operational

strategy of pricing and incentives leading to lower inventory levels and higher profit

margins

• Successfully demonstrated strong negotiation and organizational skills with the

ability to deal with multiple priorities in a challenging environment

• Provided continuously leadership and coaching leading to the professional

development of the team members

ALPINE ELECTRONICS MFG OF AMERICA, INC. Greenwood, IN

Supply Chain Planner

Apr 1999 to May 2006

Responsibility included supporting the material department with having parts and

accessories available on-time for production, provide packaging and dunnage to pack

finished goods at all times and delivery all finished goods to customers on-time.

• Optimized supply chain flow of materials through data analysis and establishment

of new channels of distribution, consolidating material and creating dedicated

routes to maximize profitability.

• Achieved an annual cost reduction of 10-50% in all modes of transportation

domestic and international by re-negotiating pricing structure.

• Implemented and managed a 30K unit returnable container system to ensure

efficient flow and replenishment of resulting in a 35% reduction in down time.

• Managed on-site warehouse of returnable containers and packaging of finished

goods to significantly improved material replenishment flow to plant.

EDUCATION Master in Business Administration (MBA)

Indiana Wesleyan University, Indianapolis, IN - Aug 2009

Bachelor of Science in Logistics & Distribution Management

Indiana University, Kelley School of Business, Indianapolis, IN - May 2004

PROFESSIONAL

AFFILIATIONS National Society of Hispanic MBAs. Board Member/ President - Indianapolis Chapter

Hispanic Business Council (HBC)-Indpls. Chamber of Commerce–Active Member (Board

Member Candidate)

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