Customer Service Representative
Resume:
Yvonne Toscano
**** ************** **. ***. ****
San Antonio, Texas 78240
***************@*****.***
Objective
Seeking a position as a Customer Service Representative where I can utilize
my extensive years
of experience in various industries and continue to serve in a customer
service driven
environment.
Summary of Qualifications
> Over twenty years of experience and a wide profile professional
providing excellent internal and external customer service while
maintaining high quality standards and workflow ease.
> Bilingual (English/Spanish) with excellent verbal and written skills,
and the ability to work with a diverse population on a high level of
professionalism.
> Knowledge of office procedures with the ability to operate office
equipment, facsimile, copier, scanner, collating and binding of
materials.
> Performed in a high call volumn setting with a fast-paced environment
as a team player and with minimum supervision.
> Strong work ethic, coachable and trainable to meet the needs of the
business.
> Computer literate with Microsoft Windows: Word, Excel, Outlook,
Powerpoint, Accounting Essentials and Quickbooks.
Relevant Experience
> Provided a full range of telephone duties in-house paging, answered
and connected calls, relayed messages to appropriate destination.
> Resolved customer conflicts effectively, while listening then taking
necessary action by problem solving within company guidelines.
> Assisted to maintain workflow with assigned clerical and accounting
duties, counted cash drawers, processed mail, audit packs, checks,
supporting documents and data entry.
Education
New Horizons Computer Microsoft Windows 2014-2015
San Antonio, TX
Palo Alto College Essential Job Readiness 2014
San Antonio, TX
San Antonio College Art Music Humanities (credits) 1976-1978
San Antonio, TX
Thomas Jefferson High School High School Diploma 1976
San Antonio, TX
Employment History
Accounting Clerk (Work Experience) El Tropicano Hotel 2014-2014
San Antonio, TX
Answered calls and transferred to other departments. Operated office
equipment filed, faxed, copied, and scanned. Compiled marketing and media
brochures/pamphlets. Counted, deposited, daily cash drawers.
Call Center South Texas Center Pediatric Care
2011-2014 San Antonio, TX
Made appointments and verified insurance in a fast-paced, high call volumn
office.
Customer Service Representative INFONXX 2004-
2010 San Antonio, TX
Handled cell user customers in a high call volumn office with a quick,
accurate, high quality service for directory assistance.
Operator AT & T Communications
1978-2004 San Antonio, TX
Instructed customers with local, long distance, international, Mexico and
Hotel billing, mobil, radio, ship to shore calls. Providing consistent and
high quality service. Attended team meetings and training for updates.
Related Volunteer Experience
Office/Volunteer March of Dimes-
San Antonio, TX 1 year
Office/Member Hispanic Inspired Student Performance and
Achievement 2 years
Elected Vice President Parent Teacher Association-San Antonio,
TX 1 year
Group/Activities/Fund Raising Boy Scouts of America-San
Antonio, TX 4 years
Group/Activities/Fund Raising Girl Scouts of America-San
Antonio, TX 4 years
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