Customer Service Assistant

CARLA M. KUKLA

**** *. ******** **. ********, WI, 54911 920-***-**** *****.*****@*****.***

Background Summary

Creative specialist of an array of custom-designed projects, providing unique, high quality results in a timely

manner. Project leader in space planning, new store fixture assembly and setup, merchandise display, and

development of highly effective visual appeal.

Creative Skills

Established custom floral department as top district designer for large retail specialty chain.

Created field drawings of planting specifics for upscale landscaping projects.

Department project lead; traveled to set up, fixture and stock new stores.

Interior/exterior designer and space planner of large pleasure boats.

Instructed group classes on event planning and crafting/art basics.

Space planner and furnishings detailer for business companies.

Developed successful freelance floral and graphics business.

Created artistic and personal ‘all occasion’ specialty cakes.

Painted and fabricated a variety of outdoor advertising.

Added visual appeal in preparation for grand openings.

Edited and illustrated manufacturer’s product manuals.

Stylized seasonal in-store and window displays.

Leadership Skills

Assistant store manager; promoted customer service, teamwork, ethics, attendance and dedication.

Safely performed procedures for emergency building evacuations and secure open and closing details.

Conducted quality control testing of imported materials to assure company standards.

Developed a strong regional network of productive associates.

Involved in designing an effective loss prevention program.

Personal Contributions

Conservation volunteer in Australia and China; researched efforts on endangered species preservation.

Companion, caregiver and domestic helper to independent elderly.

Volunteer and veterinary assistant at local animal rescue shelters.

Event planner for church holiday fundraisers and activities.

Volunteer at rallies during local political elections.

Advanced PADI certification scuba diver.

Employment History

Customer Service/ Cashier - Woodman’s Markets, Appleton, WI 2013-present

District Floral Designer/ Assistant Mgr. - Hobby Lobby Stores, Inc., Albuquerque, NM 2008 - 2013

Lead Floral Designer/ Assistant Mgr. - Hobby Lobby Stores, Inc., Green Bay, WI 2006 - 2008

Documents Mgr./Printer - Berners-Schober, Assoc.- Architects, Green Bay, WI 1996 - 2005

Renderer/Horticulturist - Landscape Associates, DePere, WI 1994 - 1996

Graphic Painter/ Sign Fabricator - Orde Advertising, DePere, WI 1992 - 1994

Department Lead/Merchandise Display - Kohl’s Department Store, Green Bay, WI 1984 - 1992

Interior/Exterior Designer-Stylist - Cruiser’s Yachts, Inc., Oconto, WI 1980 - 1984

Interior Designer/Space Planner – Valley Business Interiors, Appleton, WI 1978 - 1980

Education

Veterinary Assistant Associate Degree

Penn Foster College, Scottsdale, AZ Feb. 2015

Press Technician Printing/Graphic Design Technical Degree

Northeast WI Technical College, Green Bay, WI 2008

Landscape Specialist/ Horticulture Certificate

Fox Valley Technical College, Appleton, WI 1994

Interior Design Associate Degree

Fox Valley Technical College, Appleton, WI 1981

Architectural Technology Associate Degree

Northeast WI Technical College, Green Bay, WI 1979

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