Customer Service Sales

DAVID RAY

W***** ***th Ave ~ River Falls, WI ****2

Phone: 715-***-**** Email:

*****.*******@*******.***

Results-driven management and skilled trades professional with over 15

years of extensive machining, business development, sales development,

staff training and customer service. Successful at building and leading

teams, while achieving business results and igniting team performance.

Strong business acumen with the ability to drive a wide range of business

development, operations management, marketing, and customer service

strategies designed to increase efficiency, sales and profitability.

Additional experience in setting-up and operating various production

machines.

. Sales & Customer Service

. Staff Management & Training

. Business Operations

. Press Set-Up & Operation

. Quality Control Processes

. Customer & Client Services

PROFESSIONAL EXPERIENCE

Cornerstone Architectural Concrete & Masonry LLC Hudson, WI

2012-Present

Concrete and masonry, from quality stone and brick work, to standard and

decorative concrete.

Nor-Lake Inc Hudson, WI

1994 - 2011

Leader in the refrigeration industry and in the manufacturing of quality

products servicing a wide range of foodservice and scientific refrigeration

needs.

CLASS A OPERATOR ~ Corner T Department

. Executed the preparation of metal for assembly of sections for foaming

in press.

. Tested and adjusted machine actions according to product

specifications; used gauges and hand tools to verify adjustments.

. Initiated quality control procedures on all sections before shipping;

measured completed work pieces to verify conformance to specifications

using micrometers, gauges, calipers, and templates.

. Read work orders and schedules to determine materials, dimensions and

tolerances.

. Implemented preventative maintenance on machinery to maintain good

working order.

Rays Concrete Lawn Ornaments River Falls, WI 1986 -

Present

Business specialized in the design, pouring and installation of concrete

lawn ornaments and landscape decorations

OWNER/GENERAL MANAGER

. Manage and oversee all business operations, sales and daily tasks of a

staff of 7 employees in the manufacturing and installation of concrete

lawn ornaments and landscape decorations.

. Prepare molds to be set up for pouring of concrete; mix and pour

concrete for molds.

. Oversee the development of projects and each jobs organization,

scheduling, and implementation.

. Implement strategic sales and marketing strategies to increase sales

potential and revenue.

. Perform the interviewing, hiring, training and termination of

personnel; coordinating and scheduling staff within budgeted labor

guidelines and business needs.

. Execute the sourcing, price comparison, and purchasing of all

materials and equipment.

. Maintain communications with the customers and personnel through

personal, phone, and written communications.

. Create material lists for all items, finalize pricing, update job

costs with respect to change order estimates; complete job folders.

Contact this candidate