Customer Service Representative
Resume:
Sylvia P. Dunnigan
Lake Forest, Ca.
92630
Cell: 904-554-
0063
Email:
**********@*****.***
Supervisor with 7 years of experience in developing, coaching and
supervising a group of employees in a Service Center/Operations
environment. Over 15 Years in Customer Service. Skilled in performing in a
fast paced environment. Excellent Communications, Organizational,
Multitasking, and Time Management skills. Proficient in Windows and taking
an analytical approach.
Professional Revenue Collector III, Management
experience 05/2011-10/30/2013 City of Jacksonville
Jacksonville, FL
Handling large sums of money, such as deposits
Opening and Closing the Office when needed
Issuance of Driver License, FL ID cards
Handle confidential information such as social
security numbers, names, addresses
Verified confidential information
Balanced the clerks on an everyday basis, finding
overages and shortages
Problem solving, such as customer complaints and
inquires
Answer telephone inquiries
Rewarded for outstanding Customer Service Skills
Customer Service Representative/Data Processor
09/09-06/10 ADT Security
Jacksonville, FL
Verifying secure information
Customer service via telephone
Key in customer contracts in a timely manner
Service Advocate II
06/07-06/09 Blue Cross and Blue
Shield Jacksonville,FL
Handled large volumes of calls
Handled confidential information, such as patient's
medical records with diagnosis, treatments, social
security numbers, and address.
Problem solving such as Doctors complaints and
problem solving
Processing Claims on a mid level basis, determining
if the claims were payable or not in a timely
manner
Handle member's questions as well as complaints.
Answering benefit questions, such as co pays,
deductibles, percentage of payment.
Flexible environment, such as working with the
members as well as working with the providers.
Revenue Collector III, Management
03/00-08/06 City of Jacksonville Jacksonville, FL
Handling large sums of money, such as deposits
Opening and Closing the Office when needed
Issuance of Driver License, FL ID cards
Handle confidential information such as social
security numbers, names, addresses
Verified confidential information
Balanced the clerks on an every day basis, finding
overages and shortages
Problem solving, such as customer complaints and
inquires
Answer telephone inquiries
Rewarded for outstanding Customer Service Skills
Education Insurance Coding & Billing Specialist
08/06-04/07 Concorde Career Institute Jacksonville,
FL
Insurance Coding
& Billing
Specialist
08/06-04/07
Concorde Career
Institute
Jacksonville, FL
Contact this candidate